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What is SAP Commerce Cloud?
SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SAP Commerce Cloud?
Pros
- Helps Innovate
- Trustworthy
- Acts with Integrity
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Catalog Management
Order Portal
Payment Processing
Reporting and Analytics
Integrated Search
Order Management
Content Management
Content Localization
Predictive Recommendations
Retargeting Capabilities
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Ease of Implementation
Business Value Created
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
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SAP Commerce Cloud Reviews
Ramon J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Customization, scaling and sales growth.
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP works better when We have other SAP products that are irreplaceable, also when it comes to customization it makes it better to use.
What is your favorite aspect of this product?
it improves sales flows, it has high scaling you should not worry about how your store grows or if you need to add more things, it has a good follow-up of users which generates more potential sales by knowing their interests, it has good online support they have solved all our doubts.
What do you dislike most about this product?
we have to investigate by ourselves there is not good documentation, the price is a bit high.
What recommendations would you give to someone considering this product?
It works for businesses of all sizes and also provides the flexibility to customize the code as needed. The management of OOB catalogs and user access, promotions engine have been very useful to help our customers.
Pros
- Efficient Service
- Respectful
- Security Protects
- Helps Innovate
Cons
- Vendor's Interest First
- Less Generous
Katrina Cisa S.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jul 2022
They are accommodating the Midsize company compute
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
The best point about this software how interfaces can be managed and provides easy and very well custom-made search and navigation systems.
What is your favorite aspect of this product?
In shorts this software is a win-win for both customers as well the E-commerce platform owner.
What do you dislike most about this product?
The price is very high and it does not support all cloud services.
What recommendations would you give to someone considering this product?
Is a quick deployment billing tool which is a quick plug n play.
Pros
- Trustworthy
- Caring
- Respectful
- Client Friendly Policies
Sandra S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
A fantastic E-commerce platform!
Likeliness to Recommend
What differentiates SAP Commerce Cloud from other similar products?
SAP Commerce cloud has so many features compared to many competitive software that are currently in the market. These features includes AI powered merchandizing, guided selling, chatbots and so much more that aids the buying journey and drives more profits to our company while lowering the costs of ownership. All these features together makes SAP Commerce Cloud stands out from the cloud.
What is your favorite aspect of this product?
My favorite aspect of this product is how it helps us in order management, experience management, product content management and intelligent selling services.
What do you dislike most about this product?
I dislike the pricing that SAP Commerce Cloud offers for small scale businesses. The pricing can be slightly reduced.
What recommendations would you give to someone considering this product?
Highly recommended for any E-commerce business looking to simplify their selling and buying processes to increase business growth and lead conversions while making sure about retaining customer loyalty.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
