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SAP

SAP Commerce Cloud

Composite Score

8.5 /10

CX Score

8.8 /10

52 Reviews Write a Review

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

1% Negative

8% Neutral

91% Positive

Pros

Helps Innovate
Trustworthy
Acts with Integrity
Effective Service

Feature Ratings

Average 80

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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SAP Commerce Cloud Reviews

Alex G.

Role: Operations
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Offers robust scalability

Likeliness to Recommend

9 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP Commerce Cloud stands out with its deep integration into the SAP ecosystem, supporting both B2B and B2C models with advanced personalization and omnichannel capabilities. It offers robust scalability, handling large traffic and complex catalogs, and features a flexible, modular architecture for customization. The platform supports global operations with multi-language, multi-currency, and localization features. Its enterprise-grade security, compliance, and AI-driven capabilities further enhance its appeal for large enterprises.

What is your favorite aspect of this product?

My favorite aspect of SAP Commerce Cloud is its seamless integration with the broader SAP ecosystem, enabling a unified and scalable solution for both B2B and B2C operations with advanced personalization and omnichannel support.

What do you dislike most about this product?

What I dislike most about SAP Commerce Cloud is its complexity, which can lead to a steep learning curve and require significant resources for implementation and customization, especially for businesses not already familiar with the SAP ecosystem.

What recommendations would you give to someone considering this product?

If you're considering SAP Commerce Cloud, ensure your team is prepared for the platform's complexity and invest in proper training. It's an excellent choice if you're already using other SAP products, as the integration will offer significant benefits. Start with a clear plan for customization to meet your specific business needs, and consider partnering with SAP experts to streamline the implementation process. Lastly, evaluate whether your business can leverage its advanced features like personalization and omnichannel support.

Pros

Helps Innovate
Effective Service
Acts with Integrity
Includes Product Enhancements

Shalyn F.

Role: Student Academic
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Good product but has an outdated look

Likeliness to Recommend

7 /10

What differentiates SAP Commerce Cloud from other similar products?

Stores information well

What is your favorite aspect of this product?

How there are many ways to search up an account

What do you dislike most about this product?

I do not like the outdated look and it is complicated to learn

What recommendations would you give to someone considering this product?

Better customization

Pros

Altruistic
Security Protects
Helps Innovate
Reliable

Lehar A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

Amazing features

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

Its simplicity and ease of use and the way I can easily see all the features on the top

What is your favorite aspect of this product?

It is so easy to use and is very extensive

What do you dislike most about this product?

Nopthing at all

What recommendations would you give to someone considering this product?

I am absolutely happy with the product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

SAP Commerce Cloud Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Alex G.

Offers robust scalability

Likeliness to Recommend

Pros

Shalyn F.

Good product but has an outdated look

Likeliness to Recommend

Pros

Lehar A.

Amazing features

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

Adobe Commerce

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Shopify Plus

WooCommerce

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Oracle Commerce

Title

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness