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SAP Commerce Cloud Logo
SAP Commerce Cloud Logo
SAP

SAP Commerce Cloud

Composite Score
8.5 /10
CX Score
8.8 /10
Category
SAP Commerce Cloud
8.5 /10

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details


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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

1% Negative
8% Neutral
91% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Acts with Integrity
  • Effective Service

Feature Ratings

Average 80

Catalog Management

87

Order Portal

83

Payment Processing

83

Reporting and Analytics

81

Integrated Search

81

Order Management

81

Content Management

79

Content Localization

78

Predictive Recommendations

76

Retargeting Capabilities

75

Microsite Management

75

Vendor Capability Ratings

Average 79

Quality of Features

82

Ease of Customization

81

Ease of Data Integration

80

Ease of IT Administration

80

Breadth of Features

80

Vendor Support

79

Ease of Implementation

79

Business Value Created

79

Product Strategy and Rate of Improvement

78

Availability and Quality of Training

78

Usability and Intuitiveness

76

SAP Commerce Cloud Reviews

Sarah c.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Great ability to customize and build new features

Likeliness to Recommend

7 /10

What differentiates SAP Commerce Cloud from other similar products?

Integrations and customization

What is your favorite aspect of this product?

Ability to custom build new features

What do you dislike most about this product?

Cost of implementation and ongoing costs

What recommendations would you give to someone considering this product?

Understand the needs and what you are paying for

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Trapti S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

SAP a complete solution

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

It's easy to use and implement without any hurdles , additionally provides training also.

What is your favorite aspect of this product?

Integrity, ease of use , multiple functions available.

What do you dislike most about this product?

It's pricing is too high.

What recommendations would you give to someone considering this product?

Strongly recommend to use for ease of use

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Saves Time

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best tool for Retail Sales Management

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

SAP is better & more powerful tool than others application in content management for your product, catalog, and promotions

What is your favorite aspect of this product?

I like the most feature is its content management technology

What do you dislike most about this product?

Nothing, even its features helps me more to grow my business

What recommendations would you give to someone considering this product?

If you are looking for content management technology for your business then you can surely trust on SAP technology

Pros

  • Reliable
  • Transparent
  • Appreciates Incumbent Status
  • Helps Innovate

Most Popular SAP Commerce Cloud Comparisons

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