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SAP

SAP Commerce Cloud

Composite Score

8.5 /10

CX Score

8.8 /10

52 Reviews Write a Review

What is SAP Commerce Cloud?

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Company Details

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Awards & Recognition

SAP Commerce Cloud won the following awards in the B2C eCommerce category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

SAP Commerce Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SAP Commerce Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SAP Commerce Cloud?

1% Negative

8% Neutral

91% Positive

Pros

Helps Innovate
Trustworthy
Acts with Integrity
Effective Service

Feature Ratings

Average 80

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Average 79

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Also Featured in...

B2B eCommerce

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View SAP Commerce Cloud in this category (opens in a new tab)

SAP Commerce Cloud Reviews

Vitthal S.

Role: Operations
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

FANTASTIC PRODUCT

Likeliness to Recommend

10 /10

What differentiates SAP Commerce Cloud from other similar products?

It's user-friendly, features

What is your favorite aspect of this product?

User-friendly

What do you dislike most about this product?

Nothing to tell

What recommendations would you give to someone considering this product?

It's very nice product, for users in all industries

Pros

Reliable
Enables Productivity
Unique Features
Inspires Innovation

Juned A.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product, too accurate

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

I have used Tableau as well, SAP Commerce Cloud talks really well with our SAP business one suite and data accuracy is at its best. Interface is quite easy plus real-time data as on mid way helps me fetch out quick reports

What is your favorite aspect of this product?

Dashboards/Lobbies with various widgets are the catchy aspects, I play around with the data and take screenshots for my weekly meetings

What do you dislike most about this product?

I have not seen it that successful with other ERPs maybe integration is bit off. maybe database monopoly with SAP

What recommendations would you give to someone considering this product?

Dont use it standalone, have it integrated with your ERP. volume of data would be needed for best usage. Have deep training

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Cons

Less Transparent
Less Friendly Negotiation

Naved A.

Role: Sales Marketing
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

SAP Commerce Cloud a fully embedded solut

Likeliness to Recommend

8 /10

What differentiates SAP Commerce Cloud from other similar products?

It can be pricing model pay per user which is cost effective

What is your favorite aspect of this product?

Support future growth features in commerce domain

What do you dislike most about this product?

Bit difficult to learn for under experienced

What recommendations would you give to someone considering this product?

Its worth going with and will help streamline your aspects to core

Pros

Reliable
Effective Service
Fair
Acts with Integrity

Latest Research

SAP Commerce Cloud

What is SAP Commerce Cloud?

Company Details

Need Assistance?

Awards & Recognition

SAP Commerce Cloud Ratings

87 Likeliness to Recommend

1 Since last award

95 Plan to Renew

1 Since last award

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love SAP Commerce Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

B2B eCommerce

SAP Commerce Cloud Reviews

Vitthal S.

FANTASTIC PRODUCT

Likeliness to Recommend

Pros

Juned A.

Fantastic product, too accurate

Likeliness to Recommend

Pros

Cons

Naved A.

SAP Commerce Cloud a fully embedded solut

Likeliness to Recommend

Pros

Most Popular SAP Commerce Cloud Comparisons

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Oracle Commerce

Title

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Catalog Management

Order Portal

Payment Processing

Reporting and Analytics

Integrated Search

Order Management

Content Management

Content Localization

Predictive Recommendations

Retargeting Capabilities

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness