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ServiceNow

ServiceNow ESG Management

Composite Score

8.0 /10

CX Score

8.2 /10

16 Reviews Write a Review

What is ServiceNow ESG Management?

Elevate your environmental, social, and governance (ESG) program with simple data collection, on-demand progress monitoring, and automated reporting.

Company Details

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Awards & Recognition

ServiceNow ESG Management won the following awards in the Environmental, Social and Governance Reporting category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

5 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

ServiceNow ESG Management Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ServiceNow ESG Management.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ServiceNow ESG Management?

6% Negative

0% Neutral

94% Positive

Pros

Trustworthy
Fair
Acts with Integrity
Helps Innovate

Feature Ratings

Average 86

Role-Based Access

Real Time Capabilities

Encrypted File Storage and Transfer

Central Data Repository

Automatic KPI Calculations, Conversions and Updates

Version Control

Automatic Data Collection

Built-In Indicator Catalogs and Benchmarking

Custom Reporting

Intelligent Alerts and Notifications

Audit Trail

Vendor Capability Ratings

Average 83

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

ServiceNow ESG Management Reviews

Role: Sales Marketing
Industry: Utilities
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2023

Excellent Features!

Likeliness to Recommend

9 /10

Pros

Inspires Innovation
Caring
Respectful
Client Friendly Policies

Dorit Y.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

gave the best answer to our organization's needs.

Likeliness to Recommend

8 /10

What differentiates ServiceNow ESG Management from other similar products?

A system is a flexible solution that allows us to enhance the efficiency of interactions and IT support processes. The use of the system's data analysis tools allow us to continuously monitor and improve the indicators and the efficiency of our support teams.

What is your favorite aspect of this product?

Easy to configure. lots of גocumentation

What do you dislike most about this product?

there isn't any thing that currently nothing dislike about this product

What recommendations would you give to someone considering this product?

great platform

Pros

Continually Improving Product
Reliable
Trustworthy
Inspires Innovation

Haylee E.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Great ticketing software!

Likeliness to Recommend

8 /10

What differentiates ServiceNow ESG Management from other similar products?

ServiceNow is great for reporting on incidents and issues

What is your favorite aspect of this product?

The parent and child ticket association

What do you dislike most about this product?

Wish there was more user friendly reporting tools and load times were faster

What recommendations would you give to someone considering this product?

Great tool to use for ticketing tracking software and onboarding software

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

ServiceNow ESG Management

What is ServiceNow ESG Management?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

ServiceNow ESG Management Ratings

88 Likeliness to Recommend

1 Since last award

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love ServiceNow ESG Management?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Role-Based Access Roles can be assigned to a user to be able to access and edit specific content or data on the web-server or within the actual application itself

Real Time Capabilities Ability to analytics and visualize data as soon as it becomes available in underline systems.

Encrypted File Storage and Transfer Ability to encrypt a file before transmitting it over the network to hide content from being viewed or extracted.

Central Data Repository Collection of stored data from existing databases merged into one location which can then be shared, analyzed or updated.

Automatic KPI Calculations, Conversions and Updates Company specific metrics can be automatically calculated, converted and tracked.

Version Control Tracking of document versions with each iteration of document changes.

Automatic Data Collection Ability to automate data flows and collect responses from multiple sources at specified intervals and is checked against acceptance criteria.

Built-In Indicator Catalogs and Benchmarking Alignment with mainstream ESG reporting frameworks (E.g., SASB, GRI, CDP)

Custom Reporting Ability to create reports on company emissions, energy and asset data in company branded templates.

Intelligent Alerts and Notifications Ability to create, manage, send and receive notifications, enhancing efficiency and productivity.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

ServiceNow ESG Management Reviews

Excellent Features!

Likeliness to Recommend

Pros

Dorit Y.

gave the best answer to our organization's needs.

Likeliness to Recommend

Pros

Haylee E.

Great ticketing software!

Likeliness to Recommend

Pros

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Title

1
Since last award

2
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Feature Ratings

Role-Based Access

Real Time Capabilities

Encrypted File Storage and Transfer

Central Data Repository

Automatic KPI Calculations, Conversions and Updates

Version Control

Automatic Data Collection

Built-In Indicator Catalogs and Benchmarking

Custom Reporting

Intelligent Alerts and Notifications

Audit Trail

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation