What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Service Catalog
Integrated Knowledge Management
Reporting
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Business Application Integration
Integration With IT Tools
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
RAJAT J.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
service now is so dynamic that it support lot of areas with so much ease and that is what differentiate it . We have used other product earlier and they were so much poor in UI and task management.
What is your favorite aspect of this product?
dashboard and data presentation smooth task approval flows in built automation
What do you dislike most about this product?
i think i do not have much point to dislike about service now but sometimes the flow is getting stuck and requires redoing it
What recommendations would you give to someone considering this product?
i would suggest to calculate ROI against investment before proceeding to buy
Pros
- Reliable
- Inspires Innovation
- Fair
- Altruistic
Lokesh P.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Great Product
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The ticketing system is the the most advanced than it's competitors.
What is your favorite aspect of this product?
I'm a ServiceNow developer and I know the vast capabilities it provides. The workflows, automation and ability to store millions of data in tables is something amazing. Loading a big chunk of data within seconds with its capabilities is something amazing again. It benefits me by giving an understanding of what and how a large data can be managed and tracked to solve client requests in an easy way
What do you dislike most about this product?
The customised widgets or applications not receiving future upgrades is a big negative. Plugins are overpriced
What recommendations would you give to someone considering this product?
The ability to raise, create and keep a track of tickets in the form of incident/problem/change managemnet.Also, accessing these all from a dedicated portal is something amazing.Must go for it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Muhammad M.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
It's good but it has still room for improvement
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Its easy to use
What is your favorite aspect of this product?
Asset integration
What do you dislike most about this product?
I love this, but need to see some good features too
What recommendations would you give to someone considering this product?
Try this but explore other products too
Pros
- Reliable
- Transparent
- Security Protects
- Respectful
Cons
- Slower Product Innovation
- Wastes Time
