What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceServiceNow IT Service Management Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on ServiceNow IT Service Management.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Vishnu M.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2024
Easy IT management tool
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Great tool for IT service management with the features such as Custom dashboard and Catalogues.
What is your favorite aspect of this product?
The incident tracking and management on different issues.
What do you dislike most about this product?
The UI can be more pleasant and optimized.
What recommendations would you give to someone considering this product?
The licensing of the tool need to be taken into consideration while purchasing it
Pros
- Helps Innovate
- Performance Enhancing
- Effective Service
- Client Friendly Policies
Amr Y.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Dec 2023
It is not about set of features
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
One need to consider the vendor, its strategy and growth that the business demands
What is your favorite aspect of this product?
highly flexible, customizable and inherent capabilities of the platform
What do you dislike most about this product?
learning curve time to achieve the expected business value
What recommendations would you give to someone considering this product?
ServiceNow provides free instance to test the product. take your time evaluating it
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Mahwish S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Robust suite of features for comprehensive IT
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Unified platform, Service Automation, capability of Configuration and Customization and Cloud-Based Architecture
What is your favorite aspect of this product?
ServiceNow offers a unified platform that integrates various ITSM processes, such as incident management, problem management, change management, and more. This integration helps organizations streamline their IT service delivery and management processes.
What do you dislike most about this product?
While ServiceNow is praised for its flexibility, the complexity of implementation can be a challenge. The customization options and wide range of features may require substantial effort and expertise to set up properly, leading to longer implementation times.
What recommendations would you give to someone considering this product?
Recognize that ServiceNow has a comprehensive set of features, and there may be a learning curve for users. Develop a training plan to ensure that your team is equipped to effectively use the platform. Implement change management strategies to facilitate a smooth transition.
Pros
- Over Delivered
- Helps Innovate
- Continually Improving Product
- Trustworthy
