What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
98 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Security Protects
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
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Feature Ratings
Integrated Knowledge Management
Reporting
Service Catalog
Multi-Site Functionality
End User Self Serve
End User Support Solutions
Integration With IT Tools
Technician Administration
Systems Management Integration
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Shayna A.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2021
Benchmark for any IT organization.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
It can be customized and can also create forms which makes easy to build reports and track progress.
What is your favorite aspect of this product?
ServiceNow Service Management is flexible, user friendly and has faster performance than competitor products.
What do you dislike most about this product?
According to me it is up to the mark and has all the functions required for large IT departments.
What recommendations would you give to someone considering this product?
ServiceNow Service Management is a well established tool to manage incidents, problems, changes, releases, tasks and allows you to assign work to teams if you don't have an individual to assign it to.
Pros
- Efficient Service
- Altruistic
- Over Delivered
- Includes Product Enhancements
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
ServiceNow: Perfect for large IT Dep
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Thaigarajan R.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
A life changing product that will never disappoint
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
There are many difference in servicenow which i like that is much more better that the previous product I use, where this product is flexible in creating a task, easy to generate reports and one single page of handling the incident management and all the functions are placed in the correct column.
What is your favorite aspect of this product?
Customizing the ticket view using the functions of search and filters accordings to my needs and to my team members needs, this has made us to safe a lot of time than search each and every tickets from other sources.
What do you dislike most about this product?
This product is so perfect that I have no dislike so far of using, it has made my life working in the team so easy by providing the reports that my management needs on each and every incidents and changes
What recommendations would you give to someone considering this product?
I would highly recommend this product since its very flexible and functions placed are so perfect. It will be a great product for the management since it can generate reports easily and even you can customize the view to your likings
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
