What is Shopify?
Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
93 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Shopify?
Pros
- Enables Productivity
- Trustworthy
- Respectful
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Management
Catalog Management
Order Portal
Payment Processing
Content Management
Integrated Search
Reporting and Analytics
Retargeting Capabilities
Content Localization
Predictive Recommendations
Microsite Management
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
Shopify Reviews
Raul F.
- Role: C-Level
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2021
Innovative, reliable and hassle-free
Likeliness to Recommend
What differentiates Shopify from other similar products?
The main player in the industry. They are serious about what they do (solving every question and innovating constantly). And the price is fair. I do not know other alternatives that mix so well the next three pilars: great technology, professional attention and good price.
What is your favorite aspect of this product?
I do not have to worry about ecommerce technology anymore. Before, I had to contract a part time developer to fix many bugs with my previous shopping cart.
What do you dislike most about this product?
I need to depend a lot on external applications, that maybe pricy.
What recommendations would you give to someone considering this product?
I would place this option in the first place of the list (at least for small, medium - size shops that work mainly in one language - I am still testing the new multilanguage option - and do not include B2B)
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
Camilo H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2021
Easy to use, but not customize
Likeliness to Recommend
What differentiates Shopify from other similar products?
It´s one of the most famous ecommerce platform and there is a reason for it! It´s really easy to use
What is your favorite aspect of this product?
How easy is to use and creates website with templates... It solved a lot of time if you don´t know..
What do you dislike most about this product?
It´s not really customizable and you will have problem if you need aditional features
What recommendations would you give to someone considering this product?
To use it, if you don´t have technical experience or knowledge.. there are some things you won´t do.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Altruistic
Cons
- Commodity Features
- Less Effective Service
- Wastes Time
Himanshu S.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2021
Leader in the eCommerce market
Likeliness to Recommend
What differentiates Shopify from other similar products?
Being a leader, shopify is giant in terms of functionality providing. Most of the features are not omnipresent.
What is your favorite aspect of this product?
More features, easy UX, easy implementation and integration.
What do you dislike most about this product?
Customer service. As it is going bigger the amount of customer queries solved are getting decreased.
What recommendations would you give to someone considering this product?
If your organization can learn the troubleshooting early and is fast to work on bugs, you can use Shopify. However, if your dependency is huge, you might be stuck with the customer queries.
Pros
- Unique Features
- Performance Enhancing
- Continually Improving Product
- Reliable
Cons
- Wastes Time
- Under Delivered
- Less Efficient Service
