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signNow

Composite Score

7.6 /10

CX Score

7.5 /10

28 Reviews Write a Review

What is signNow?

SignNow is an award-winning e-signature solution used by millions of people to sign, send and manage documents on any device.

Company Details

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signNow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on signNow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love signNow?

6% Negative

25% Neutral

69% Positive

Pros

Acts with Integrity
Reliable
Respectful
Appreciates Incumbent Status

Feature Ratings

Average 83

User-Friendly

Digital Signature

Security

E-Signatures

Notifications

Audit Trail

Mobile

Third-Party Integration

Regulatory Compliance

Workflow

Templates

Vendor Capability Ratings

Average 77

Ease of Customization

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

signNow Reviews

Lauren R.

Role: Operations
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2021

Easy to Use, wish files were saved by name

Likeliness to Recommend

9 /10

What differentiates signNow from other similar products?

The ability to have unlimited documents signed without a cost per sign

What is your favorite aspect of this product?

Ease of use of sending out a link to sign

What do you dislike most about this product?

When using the "send link to sign" feature, once someone signs the form it is saved as "guestuser1234." It would be much more helpful if the file was saved as the person's name who signed it.

What recommendations would you give to someone considering this product?

Download and save the files with your own naming system.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Ken H.

Role: C-Level
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Simple to connect to workflows and easy to use.

Likeliness to Recommend

9 /10

What differentiates signNow from other similar products?

At the time I was looking for e-sign apps, signNow offered the greatest connectivity at the lowest cost.

What is your favorite aspect of this product?

signNow has a clean look and end users can easily access the documents they need to sign regardless of their OS.

What do you dislike most about this product?

Accessing the admin page was consistently problematic. I had to bookmark a special link to get in because I could not navigate their from the menu.

What recommendations would you give to someone considering this product?

Give it a try! If you want to try different tiers, I would guess that their support team will trial any level for you. Reach out, they will reply.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Robert B.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Does everything Docusign can and at better price!

Likeliness to Recommend

10 /10

What differentiates signNow from other similar products?

Not much - it's basically the best priced online signing tool IMO.

What is your favorite aspect of this product?

Customers seem to have no problem using it on their mobile phones to sign agreements w/ their finger.

What do you dislike most about this product?

It's somewhat manual to upload the document, add signatures and send for signing but that's not necessarily a problem.

What recommendations would you give to someone considering this product?

Give up on faxing paper or scanning and emailing sensitive documents. This process makes it much easier.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

signNow

What is signNow?

Company Details

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Awards & Recognition

signNow Ratings

90 Likeliness to Recommend

94 Plan to Renew

77 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love signNow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Security Software provides appropriate data and access security.

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Audit Trail View all previous activity including any recent edits and user access.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Templates Tool provides a set of pre-made templates you can use and distribute instead of creating new ones for every situation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

signNow Reviews

Lauren R.

Easy to Use, wish files were saved by name

Likeliness to Recommend

Pros

Ken H.

Simple to connect to workflows and easy to use.

Likeliness to Recommend

Pros

Robert B.

Does everything Docusign can and at better price!

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

User-Friendly

Digital Signature

Security

E-Signatures

Notifications

Audit Trail

Mobile

Third-Party Integration

Regulatory Compliance

Workflow

Templates

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Business Value Created

Vendor Support

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features