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Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Bidhya D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2020

Most Prominent Remote Team Communicaiton Solution

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is a very convenient team communication and collaboration solution for a team working remotely from anywhere. It has sleek UI and is very easy to set up, making it better than other options available in the market.

What is your favorite aspect of this product?

The best thing about Slack is that it is usable from multiple devices from anywhere and at any time. Besides, this app lets us connect with our team members remotely, making us feel that we are still in the workplace even when working from a remote location.

What do you dislike most about this product?

The mobile version of this app takes a bit much time to load and respond may be due to its large application size.

What recommendations would you give to someone considering this product?

Slack is a convenient platform for a team looking to connect remotely and increase productivity to a great extent.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2020

Slack is THE BEST Team collaboration platform.

Likeliness to Recommend

9 /10

Pros

  • Saves Time
  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2020

Great collaboration tool for large and small teams

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Most Popular Slack Comparisons

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