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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

89

Workflow Management

84

Planning and Scheduling

84

Resource Management

83

Document Management

83

Dependency and Milestone Tracking

83

Time & Expense Tracking

82

Budget Management

81

Reporting

81

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Availability and Quality of Training

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Yuliya V.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Easy To Manage and Track Projects

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Perfect for large and small projects.

What is your favorite aspect of this product?

Easy to keep an eye for all activities.

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Effective collaboration tool

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Mojo M.

  • Role: Sales Marketing
  • Industry: Chemicals
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Effectiveness in Collaboration

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Easy to set and achieve team goals on one page.

What is your favorite aspect of this product?

Visibility of all teams activities. Easy tracking of projects .

What do you dislike most about this product?

I have nothing like a dislike.

What recommendations would you give to someone considering this product?

Perfect for all collaboration needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Carissa L.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Changed our business for the better!

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

I feel like Smartsheets has so much more capability than similar products like excel. We use it for such a variety of areas in our business.

What is your favorite aspect of this product?

The variety of sheets and templates available

What do you dislike most about this product?

I do find the support very slow and not helpful, they send you to get help through their forum instead of quick support.

What recommendations would you give to someone considering this product?

Ensure your team is onboard to implement. Utilize the videos to learn how to use and for tips and tricks.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Caring
  • Less Efficient Service
  • Less Effective Service

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