Smartsheet Customer Reviews 2024

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Smartsheet

Composite Score

8.9 /10

CX Score

9.1 /10

232 Reviews Write a Review

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details

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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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6 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

7 Top Rated Features

2022

Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative

6% Neutral

93% Positive

Pros

Transparent
Enables Productivity
Trustworthy
Fair

Feature Ratings

Average 83

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Average 83

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Project Portfolio Management - Enterprise

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Project Portfolio Management - Midmarket

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View Smartsheet in this category (opens in a new tab)

Task Management

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View Smartsheet in this category (opens in a new tab)

Smartsheet Reviews

Theresa A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2023

Perfect management to handle multiple tasks

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Smartsheet does offer us to work at the same time on multiple platforms because I can understand it multiple features and also its features bit complex to use. The only issue I normally is the issue of network, when the connection is not strong this software tends to hide some functionalities.

What is your favorite aspect of this product?

Smartsheet tool also provides a very nice mobile platform and applications to work while traveling, we use the professional paid version to cover all the features we need and we are no longer available in the free version. We can easily work on several large construction projects and the collaboration function has helped our productivity.

What do you dislike most about this product?

I dislike about this software is that there are so many limitations when it comes to building out metrics, sheets, and reports because it is difficult to manage to its all functions and features. Smartsheet is great software for project management, but it is a little expensive. This price sometimes becomes the deal breaker for this software.

What recommendations would you give to someone considering this product?

Smartsheet is the most complete software for a professional worker. It has many option template which they will fit your need to each template. Smartsheet software is very easy to learn and the use of resources offers a lot of features in one place to collaborate between multiple groups. I strongly recommend this product to companies, large and small business.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Devibala S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Great application to manage projects !

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Comparing to the other rival application for Smartsheet , It find this product very cost effective.

What is your favorite aspect of this product?

The gantt view that can be built using smart sheet is very efficient and easy to track the timeline of the project work .

What do you dislike most about this product?

The activity log of the application is difficult to be get from the API . The API seem to be difficult to understand and get data out of it .

What recommendations would you give to someone considering this product?

Best collaborative tool required for any project to plan and execute to success.

Pros

Helps Innovate
Unique Features
Acts with Integrity
Client's Interest First

Cons

Less Performance Enhancing

Malcom Y.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Great PM software

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet has a great user interface. IT is easy to track projects progress

What is your favorite aspect of this product?

Great User Interface

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Great product to use

Pros

Unique Features
Client's Interest First
Friendly Negotiation
Helps Innovate

Latest Research

Smartsheet

What is Smartsheet?

Company Details

Need Assistance?

Awards & Recognition

2022 Data Quadrant Gold Medalist

Smartsheet Ratings

89 Likeliness to Recommend

1 Since last award

98 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Smartsheet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Resource Management Includes resource allocation, expense tracking, and resource planning.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Time & Expense Tracking Ability to track time for planning and estimating

Budget Management Includes financial planning, cost management, and payroll budgeting.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Mobile Access The solution can be easily accessed by employees through a dedicated native application or HTML5 access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Project Portfolio Management - Enterprise

Project Portfolio Management - Midmarket

Task Management

Smartsheet Reviews

Theresa A.

Perfect management to handle multiple tasks

Likeliness to Recommend

Pros

Devibala S.

Great application to manage projects !

Likeliness to Recommend

Pros

Cons

Malcom Y.

Great PM software

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Resource Management

Document Management

Dependency and Milestone Tracking

Time & Expense Tracking

Budget Management

Reporting

Hierarchical Task Management

Mobile Access

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Ease of Customization

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support