Sogolytics Customer Reviews 2024

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Sogolytics

Composite Score

8.3 /10

CX Score

8.5 /10

32 Reviews Write a Review

What is Sogolytics?

From designing and distributing questionnaires to turning analysis into insights, the SoGoSurvey platform seamlessly automates data collection and informs your most important decisions. SoGoSurvey is a suite of tools designed for enterprise feedback management, including CX, EX, surveys, and assessments.

Company Details

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Awards & Recognition

Sogolytics won the following awards in the Survey Software category

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11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

8 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Sogolytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sogolytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sogolytics?

4% Negative

5% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Data Analysis and Visualization

Collaboration

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Customizable Branding

3rd-Party Integrations

Mobile Support

Multi-Media Support

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Average 88

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Sogolytics Reviews

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Great product with great support

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hashim S.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2021

A very easy-to-use and intuitive software.

Likeliness to Recommend

10 /10

What differentiates Sogolytics from other similar products?

A very easy-to-use and intuitive software. Great onboarding session to help get me started with the account. And then once the survey was created and we received responses, the data visualization was great too. Customer support is very prompt as well.

What is your favorite aspect of this product?

The ease of use and intuitiveness.

What do you dislike most about this product?

Nothing that I have come across so far.

What recommendations would you give to someone considering this product?

When you signup for a trial account, schedule a 1-1 call with the team, something that really worked well for me. The team walked me through the software and then our decision to purchase became really easy.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Clint H.

Role: Operations
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2021

Exceptional product. Great support.

Likeliness to Recommend

10 /10

What differentiates Sogolytics from other similar products?

Pricing is competitive but better than many others. Ease of use and implementation.

What is your favorite aspect of this product?

Customer support is clearly the best although the software features have never disappointed.

What do you dislike most about this product?

Nothing comes to mind

What recommendations would you give to someone considering this product?

We conduct school surveys worldwide almost weekly. This product is our close ally!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Sogolytics

What is Sogolytics?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Sogolytics Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Sogolytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Collaboration Invite people to review or edit the survey before sending them out.

Role and User Management Enable different levels of access and permissions based on role.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Sogolytics Reviews

Great product with great support

Likeliness to Recommend

Pros

Hashim S.

A very easy-to-use and intuitive software.

Likeliness to Recommend

Pros

Clint H.

Exceptional product. Great support.

Likeliness to Recommend

Pros

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Title

Feature Ratings

Data Analysis and Visualization

Collaboration

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Customizable Branding

3rd-Party Integrations

Mobile Support

Multi-Media Support

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration