Sogolytics Customer Reviews 2024

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Sogolytics

Composite Score

8.3 /10

CX Score

8.5 /10

32 Reviews Write a Review

What is Sogolytics?

From designing and distributing questionnaires to turning analysis into insights, the SoGoSurvey platform seamlessly automates data collection and informs your most important decisions. SoGoSurvey is a suite of tools designed for enterprise feedback management, including CX, EX, surveys, and assessments.

Company Details

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Awards & Recognition

Sogolytics won the following awards in the Survey Software category

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11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2024

8 Top Rated Capabilities

4 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2023

2022 Data Quadrant Gold Medalist

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Conflict Resolution

2022

2021 Data Quadrant Gold Medalist

2021

Sogolytics Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sogolytics.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sogolytics?

4% Negative

5% Neutral

91% Positive

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 88

Data Analysis and Visualization

Collaboration

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Customizable Branding

3rd-Party Integrations

Mobile Support

Multi-Media Support

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Average 88

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Sogolytics Reviews

Abdulkadir B.

Role: Information Technology
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

An excellent product of analysis.

Likeliness to Recommend

9 /10

What differentiates Sogolytics from other similar products?

SoGoSurvey is a relatively affordable survey software that focuses on ease of use. The platform includes a wide variety of question types along with core features such as survey logic and built-in reporting

What is your favorite aspect of this product?

Giving free service to educators and students is truly a wonderful gesture. Additionally, SoGoSurvey includes survey logic with all paid plans and allows respondents to skip questions based on their response. However, this feature is less flexible in SoGoSurvey than in the platform's competitors. You can base question skipping only on an answer to a previous question, not on multiple answers. Also, when you add logic to a survey question, you lose the ability to move that question up or down in your survey. This can waste a lot of time as it is common to relocate questions late in the design process.

What do you dislike most about this product?

SoGoSurvey is more limited in flexibility than some of its competitors. For example, you can base survey logic on only one question, and questions with added logic cannot be migrated in your survey.

What recommendations would you give to someone considering this product?

SoGoSurvey has unique features that allow you to create multilingual surveys, customizability and even branching logic. Comprehensive reporting programs focus on treating feedback as a vital aspect of a business's growth. I highly recommend you use it and try it.

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Abiola P.

Role: Sales Marketing
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Always lovely

Likeliness to Recommend

6 /10

What differentiates Sogolytics from other similar products?

User friendly

What is your favorite aspect of this product?

Smooth transition

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

Go ahead it's safe

Pros

Generous Negotitation
Helps Innovate
Reliable
Performance Enhancing

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

An Effective Survey Software

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Latest Research

Sogolytics

What is Sogolytics?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Sogolytics Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Sogolytics?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Collaboration Invite people to review or edit the survey before sending them out.

Role and User Management Enable different levels of access and permissions based on role.

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Sogolytics Reviews

Abdulkadir B.

An excellent product of analysis.

Likeliness to Recommend

Pros

Abiola P.

Always lovely

Likeliness to Recommend

Pros

An Effective Survey Software

Likeliness to Recommend

Pros

Most Popular Sogolytics Comparisons

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Title

Feature Ratings

Data Analysis and Visualization

Collaboration

Role and User Management

Questionnaire Design/Survey Builder

Branching and Logic

Customizable Branding

3rd-Party Integrations

Mobile Support

Multi-Media Support

Templates & Question Library

Multi-Channel Distribution

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Vendor Support

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration