What is Spiceworks Cloud Help Desk?
Keep up with user requests, whether phone calls, emails, or web portal, we'll help you get ahead of the next fire drill. Setup is easier than a reboot! After all, no sense wasting a bunch of time learning how to use your help desk software. First ticket management software? No problem — work tickets in minutes and tackle issues in no time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Spiceworks Cloud Help Desk?
Pros
- Fair
- Reliable
- Efficient Service
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Technician Administration
Multi Device Capability
End User Support Solutions
End User Self Serve
Multi-Site Functionality
Integrated Knowledge Management
Reporting
Service Catalog
Integration With IT Tools
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Business Value Created
Usability and Intuitiveness
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Ease of Customization
Spiceworks Cloud Help Desk Reviews
Kerren A.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
Really smart service desk software.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
Easy setup of the Spiceworks server-side software package. The software is stable (minus the odd zombie process). Having the ability to observe my servers and network in real time is a game-changer! Having the Spiceworks user community is invaluable and extremely helpful. Nearly always there’s a Spiceworks user out there with an excellent answer to some pretty extremely technical and obscure questions.
What is your favorite aspect of this product?
I like that the Spiceworks help desk is super simple to use and fairly easy to implement and roll resolute users. It’s a reasonable quantity of options at an honest worth ($0). I prefer the choices of schedule dates, to me is vital to have all of my days in an exceedingly on the look and arranged by priorities. The Community for support is great as well with any queries I’ve had.
What do you dislike most about this product?
The Spiceworks server software package can generally stop responding on the server and need a software restart, which might be done remotely or at the server terminal easily. I have had the expertise that sometimes tracking a price tag is a touch troublesome during a high-volume environment. The setup and actual user of the software package and internet interface documentation may use an additional multimedia system approach. Maybe a Youtube channel with tutorials would help.
What recommendations would you give to someone considering this product?
The primary stop after you try to unravel having help desk code or server and network observation or both!
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Methew-Dan G.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2022
An excellent tool for network monitoring.
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It integrates with SSO’ and also the users will instantly start sending tickets. The control and management of tickets are simple and intuitive. Central admin users can produce graphs and ticket logs. It included remote control support, creating it easy to manage the user’s laptop if demanded. This software system is handy when you have several users in your company. It helps plenty once group action is required as soon as possible.
What is your favorite aspect of this product?
I love the on premiss version, but they’re end-of-life it. The ticket system is excellent and can form a brand new ticket from email. Spiceworks stopped using the mobile app, which sucks, and now solely provides a cloud answer that we can’t even migrate into with our email addresses since they have already been utilized in the on-prem version.
What do you dislike most about this product?
I dislike the poor asset management console, more the limitation to using the inventory part to feature all ChromeOS devices and simply assign the devices to a user and integrate them into the help desk module for easy use. The Spiceworks server software system can generally stop responding on the server and need a software restart, which may be done remotely or at the server terminal easily. I have had the experience that sometimes following a ticket is a bit tough during a high volume surroundings.
What recommendations would you give to someone considering this product?
You can customize Spiceworks to work for you as well as add completely different groups to which tickets can be allotted and email notifications when tickets are received thus work can simply be delegated appropriately.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Janelle L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Useful product to use
Likeliness to Recommend
What differentiates Spiceworks Cloud Help Desk from other similar products?
It is easy to use, and easy to manage.
What is your favorite aspect of this product?
Ease of usage for tasks assigned.
What do you dislike most about this product?
There is no complaint at all.
What recommendations would you give to someone considering this product?
No down time since it is easy to use and implement into the organization. No learning curve.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features