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Square, Inc.

Square eCommerce

Composite Score

8.2 /10

CX Score

8.3 /10

98 Reviews Write a Review

What is Square eCommerce?

Square allows you to sell online on our site, with third party e-commerce sites and on your own site. With all three, you get next day deposits, can accept all major credit cards at one simple rate, and can integrate reporting and inventory with your offline sales.

Company Details

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Awards & Recognition

Square eCommerce won the following awards in the B2C eCommerce category

Filter By

0 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

4 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

Square eCommerce Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square eCommerce.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

90 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+79 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square eCommerce?

7% Negative

7% Neutral

86% Positive

Pros

Respectful
Security Protects
Efficient Service
Fair

Feature Ratings

Average 78

Payment Processing

Reporting and Analytics

Microsite Management

Order Management

Content Management

Retargeting Capabilities

Predictive Recommendations

Order Portal

Content Localization

Integrated Search

Catalog Management

Vendor Capability Ratings

Average 77

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Square eCommerce Reviews

Kelli J.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2020

This is a great product. It easily understood

Likeliness to Recommend

7 /10

What differentiates Square eCommerce from other similar products?

It offers more reports then most

What is your favorite aspect of this product?

The ease of using it and the ability to be anywhere

What do you dislike most about this product?

At the start it would lose connection

What recommendations would you give to someone considering this product?

That it’s very versatile

Pros

Efficient Service
Saves Time
Respectful
Client Friendly Policies

Kristine I.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

User-friendly & great price point!

Likeliness to Recommend

8 /10

What differentiates Square eCommerce from other similar products?

The functionality of Square is so much better than others. It’s much easier to navigate your way through. It’s a solution that’s much simpler and better price point offered to merchants.

What is your favorite aspect of this product?

It’s very user-friendly. From start to finish, Square helps you navigate and guides you through by the simple instructions on the screen.

What do you dislike most about this product?

When Square accepts a certain dollar amount in orders, they freeze the account and request business documents which I absolutely dislike. I hope they fix this soon.

What recommendations would you give to someone considering this product?

If you own a small-medium size business, this would be the best software solution for you!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ami M.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2020

Loved it. Easy to use and innovative.

Likeliness to Recommend

8 /10

What differentiates Square eCommerce from other similar products?

Its innovative and easy to use and understand. I didn't need formal training to use it, which was really nice.

What is your favorite aspect of this product?

The ease of creating sale items and being able to edit them

What do you dislike most about this product?

I really didnt dislike anything about it

What recommendations would you give to someone considering this product?

Don't overthink it. It is really is simple and easy to use. And use the help functions before you call customer service if you have trouble because they have a lot of great information

Pros

Helps Innovate
Continually Improving Product
Reliable
Efficient Service

Latest Research

Square eCommerce

What is Square eCommerce?

Company Details

Need Assistance?

Awards & Recognition

Square eCommerce Ratings

83 Likeliness to Recommend

90 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+79 Net Emotional Footprint

How much do users love Square eCommerce?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Order Management Includes order entry, order processing, order tracking, and parts management.

Content Management Includes collaboration, check-in/check-out, and version control.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Localization The solution provides support for multiple languages and currencies.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Square eCommerce Reviews

Kelli J.

This is a great product. It easily understood

Likeliness to Recommend

Pros

Kristine I.

User-friendly & great price point!

Likeliness to Recommend

Pros

Ami M.

Loved it. Easy to use and innovative.

Likeliness to Recommend

Pros

Most Popular Square eCommerce Comparisons

Adobe Commerce

Shopify

Shopify Plus

WooCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

Title

1
Since last award

1
Since last award

Feature Ratings

Payment Processing

Reporting and Analytics

Microsite Management

Order Management

Content Management

Retargeting Capabilities

Predictive Recommendations

Order Portal

Content Localization

Integrated Search

Catalog Management

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of Implementation

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Vendor Support