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Square, Inc.

Square POS

Composite Score

8.2 /10

CX Score

8.2 /10

155 Reviews Write a Review

What is Square POS?

Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.

Company Details

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Awards & Recognition

Square POS won the following awards in the Retail POS category

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Square POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Square POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Square POS?

6% Negative

11% Neutral

83% Positive

Pros

Fair
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 80

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

PCI and EMV Compatible

Analytics and Reporting

Inventory Control

Pricing Promotions

Vendor Capability Ratings

Average 79

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Square POS Reviews

Heidi M.

Role: Sales Marketing
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

Easy to use. Great product!

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Square POS is a known name brand to me and others so I think that gives trustworthiness.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

Nothing, I enjoy this product.

What recommendations would you give to someone considering this product?

Give it a try

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kristen M.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Could have more features

Likeliness to Recommend

9 /10

What differentiates Square POS from other similar products?

User-Friendly Interface: Square POS is known for its intuitive and user-friendly interface. This simplicity makes it easy for businesses, especially small and medium-sized enterprises, to quickly adopt and use the system without extensive training. Affordable Pricing Structure: Square's pricing structure is transparent and often more straightforward than some other POS systems. The flat-rate pricing model, where merchants pay a fixed percentage per transaction, can be advantageous for businesses with variable sales volumes.

What is your favorite aspect of this product?

No Monthly Fees: Unlike some other POS systems that may charge monthly subscription fees, Square POS does not have mandatory monthly fees. This can be attractive to businesses, especially those with occasional or seasonal sales.

What do you dislike most about this product?

Customer Engagement Tools: Square provides tools for customer engagement, including a customer directory, feedback collection, and loyalty programs. These features can help businesses build and maintain relationships with their customers. I would like to see some more features here.

What recommendations would you give to someone considering this product?

Evaluate Your Business Needs: Clearly understand your business requirements. Consider the size of your business, the type of products or services you offer, and your specific needs in terms of inventory management, reporting, and customer engagement. Understand the Pricing Structure: Review Square's pricing structure to ensure it aligns with your business model. Square typically charges a flat-rate transaction fee, but it's essential to understand any additional costs or fees that may apply to your specific situation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

BETTY S.

Role: Operations
Industry: Food and Beverage
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, but a little high on fees

Likeliness to Recommend

10 /10

What differentiates Square POS from other similar products?

Ease of use, portability, inventory

What is your favorite aspect of this product?

Ease of use, portability

What do you dislike most about this product?

High transaction fees

What recommendations would you give to someone considering this product?

Ease of use, portability

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Latest Research

Square POS

What is Square POS?

Company Details

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Awards & Recognition

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2020 Data Quadrant Gold Medalist

2020 Emotional Footprint Champion

2019 Data Quadrant Gold Medalist

Square POS Ratings

86 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Square POS?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cash Register Point of Purchase Devices Includes cash drawer, POS terminal, customer display, bar code scanner, card reader, receipt printer that can operate with or without network connectivity.

Sales Transactions Includes an item, quantity, payment, statement of charges/receipt, sales management, refund, exchanges, special order processing and foreign currency/exchange.

Employee Mobile Mobile devices can be used to check inventory, check customer history, and process SALES/RETURN transactions & invoicing.

Online Integrations Web Store The solution provides or integrates with and supports online sales channels/webstore and marketplaces (i.e. Amazon) and unified inventory.

Loyalty Program Provides or integrates with loyalty, reward and relationship management programs for customer marketing, demographics, targeted up/cross-sell, coupons & points.

Employee Management Includes employee commission levels, split commission, employee productivity performance, discount limits, workforce rostering & scheduling.

Customer Account Management Enables customers to charge purchases to an internally regulated in-store charge/credit account, gift cards/certificates.

PCI and EMV Compatible Includes system monitoring, remote access control, security alarms, and sensors.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Inventory Control Includes open-to-buy, unit/SKU availability, tracking, purchasing, automatic replenishment, backorder status, stock counts, receipt planning, product history.

Pricing Promotions Includes a price, label, an intrinsic value, markdowns, promotional scheduling, bundling, discounting and activation rules engine, customer specific pricing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Square POS Reviews

Heidi M.

Easy to use. Great product!

Likeliness to Recommend

Pros

Kristen M.

Could have more features

Likeliness to Recommend

Pros

BETTY S.

Easy to use, but a little high on fees

Likeliness to Recommend

Pros

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Title

Feature Ratings

Cash Register Point of Purchase Devices

Sales Transactions

Employee Mobile

Online Integrations Web Store

Loyalty Program

Employee Management

Customer Account Management

PCI and EMV Compatible

Analytics and Reporting

Inventory Control

Pricing Promotions

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Quality of Features

Ease of Data Integration

Vendor Support

Business Value Created

Ease of Customization

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement