What is Square POS?
Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Square POS?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cash Register Point of Purchase Devices
Sales Transactions
Employee Mobile
Online Integrations Web Store
Loyalty Program
Employee Management
Customer Account Management
PCI and EMV Compatible
Analytics and Reporting
Inventory Control
Pricing Promotions
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Data Integration
Vendor Support
Business Value Created
Ease of Customization
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Square POS Reviews
Heide R.
- Role: C-Level
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Jul 2023
Becoming less intuitive, but still good.
Likeliness to Recommend
What differentiates Square POS from other similar products?
I've used Square POS for a long time, and it originally started out as an easy, intuitive program, but has since added so many extra things that I've lost track of my basic needs in it all.
What is your favorite aspect of this product?
I like the customization so it fits my brand and company.
What do you dislike most about this product?
I dislike the multiple apps and programs needed to do the basics; I feel like I can't find things very easily anymore and like things constantly change.
What recommendations would you give to someone considering this product?
Take the time to get to know the whole program!
Pros
- Unique Features
- Security Protects
- Performance Enhancing
- Respectful
Cons
- Less Reliable
- Less Productive
- Less Efficient Service
Hunter C.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Jul 2023
Delivers a good value for all of the software tool
Likeliness to Recommend
What differentiates Square POS from other similar products?
Direct first party integration for an Online Website A solid seller community Reliable hardware and ease of use
What is your favorite aspect of this product?
The robust reporting or the nice looking hardware
What do you dislike most about this product?
Can’t split an item on separate checks
What recommendations would you give to someone considering this product?
A full solution that is easy to build and connect in your store. Great reporting tools and a decent mobile app
Pros
- Performance Enhancing
- Enables Productivity
- Fair
- Transparent
Cons
- Commodity Features
Isaac C.
- Role: Information Technology
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2023
Fantastic product with good integration
Likeliness to Recommend
What differentiates Square POS from other similar products?
Square POS is an all-in-one solution that easy to use. It has a wide integration system for most business needs with amazing customer engagement.
What is your favorite aspect of this product?
My favorite aspect of Square POS is it's various features, such as inventory management, sales reporting, and customer engagement tools, are often praised for their user-friendly design.
What do you dislike most about this product?
My most disliked aspect of Square POS is the customer support. 1. The response time is often longer than desired often being over a 15 min wait. 2. Lack of phone support when sometimes I'd like to speak to a representative.
What recommendations would you give to someone considering this product?
1. Take advantage of training resources which offers a variety of training materials, tutorials, and resources to help users make the most of their POS system 2. Stay up-to-date with the newest features as Square regularly introduces updates and new features to its POS system.
Pros
- Enables Productivity
- Efficient Service
- Client's Interest First
- Includes Product Enhancements
