What is Square POS?
Square Point of Sale is the point-of-sale system designed to grow with you. It provides you the tools you need, serves every kind of business and can run on a smartphone in the field or on a tablet at your home.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
91 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Square POS?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cash Register Point of Purchase Devices
Sales Transactions
Employee Mobile
Online Integrations Web Store
Loyalty Program
Employee Management
Customer Account Management
PCI and EMV Compatible
Analytics and Reporting
Inventory Control
Pricing Promotions
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Quality of Features
Ease of Data Integration
Vendor Support
Business Value Created
Ease of Customization
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Square POS Reviews
Carissa L.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2023
Square was a game changer for our business
Likeliness to Recommend
What differentiates Square POS from other similar products?
I really like that Square is easy to update from either the POS or online. The fact you can also manage employees is a great feature.
What is your favorite aspect of this product?
Square was very easy to use and requires minimal training for new employees as its very self explanatory.
What do you dislike most about this product?
I have called for Support a couple times and felt my issues were not completely resolved. We wanted to set up online ordering and there was a lot of back and forth on how to do this.
What recommendations would you give to someone considering this product?
Great for quick implementation. . Ensure you have the proper hardware needed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Brandy B.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2023
Full complement of services for any size business
Likeliness to Recommend
What differentiates Square POS from other similar products?
I've been with Square since it was beta and I've been thrilled to see how it's evolved from a simple way for anyone to process card payments to a full suite of business tools and software. Their per-swipe pricing has remained competitive even with all the added free features they offer and their paid services cover pretty much anything a small business owner would need to single-handedly run their business, with an emphasis on mobile-friendly options.
What is your favorite aspect of this product?
it's extremely flexible. I can add 'modules' like Inventory management, or time tracking, as needed. I don't have to buy a software suite that is more than my business needs and then be burdened by the cost of features I'm not ready to use or are not applicable to the type of business I run. When business runs more seasonally, I don't get charged more for running more transactions, which is a great thing. My first CC processing vendor limited how many transactions were allowed in a month, and even how many could run in a day! The turnaround time on getting my funds is excellent as well.
What do you dislike most about this product?
It's very iOS-centric. Their hardware shows a clear favoritism towards Apple and some of the software features are either glitchy or non-existent on Android devices. I get around this by using the web-based log-ins on a Windows PC. It would be preferable to be able to use the hardware the software is really designed to work on for the best experience.
What recommendations would you give to someone considering this product?
Start with the POS module and decide what you need from there. there are many 3rd party plug-ins that you can get that may also do more of what you need than the full Square suite- for example, inventory management may not be a high priority or you may not have enough SKUs to make the paid version necessary- especially starting out. So get the free app, dig in, and play around a bit before committing to one of the broader services. Even after committing to a paid service, there's a good bit of flexibility there- the only one that's a little restrictive is the hardware purchase.
Pros
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
- Reliable
Cons
- Less Effective Service
Kat M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: IT Leader or Manager
Submitted May 2023
Very easy to use!
Likeliness to Recommend
What differentiates Square POS from other similar products?
Simple to use!
What is your favorite aspect of this product?
No bells and whistles and it delivers
What do you dislike most about this product?
can look a little cheap at times
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
