What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Natasha M.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Powers our marketing messaging campaigns.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
The speed of message delivery and the quality of integrations. With Twilio messaging, we are delivering marketing content to our customers in a matter of seconds , across multiple messaging platforms.
What is your favorite aspect of this product?
I like that we are successfully able to use Twilio messaging, to proactively engage customers with real-time notifications about activity on their account with us.
What do you dislike most about this product?
My marketing side is obviously in love with Data. Therefore, while Twilio messaging does boast of unprecedented features, it provides quite little when it comes to providing us real-time analytical data and metrics around how our targets are engaging with our marketing messaging.
What recommendations would you give to someone considering this product?
Beyond emails, text messaging over traditional SMS and alternative platforms such as Facebook messenger and Telegram is the future of consumer targeted marketing engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alexis S.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Feb 2022
The backbone of cloud communication.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Service uptime is a major point of differential between Twilio and any other alternatives I have tried my hands on. I have been involved in deploying Twilio and integrating it into application workflows for the best part of the last five year, and I have not encountered any downtime.
What is your favorite aspect of this product?
Twilio provides some of the best integration documentations I have seen . They are easy to understand and this is backed by prompt support which I can seek at anytime.
What do you dislike most about this product?
Twilio is like the most pricey of all cloud communication alternatives I have seen. Perhaps, it makes up for this grey area by doing a fantastic job in terms of customer engagement through voip calls and automated sms.
What recommendations would you give to someone considering this product?
Twilio is efficient and the use cases are almost unreal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anu C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Engagement with customers is limitless.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
This has got to be the speed with which we have been able to deliver content to targeted recipients mobile device, either via sms or other integrated third party applications like WhatsApp and Telegram.
What is your favorite aspect of this product?
The ability to automate sms delivery across non-traditional messaging platforms , such as Facebook messenger is one of my favorite aspect of this program.
What do you dislike most about this product?
At the moment Twilio only provides basic analytical data, around how our messages are being delivered to recipients. For Twilio messaging to be regarded as a scalable marketing route, there is a need for advanced analytical data about how end-recipients of our marketing content, are engaging our contents.
What recommendations would you give to someone considering this product?
In my company, we use Twilio messaging at the moment to interact with end-users in a niche demography. Because of the lack of adequate analytical insight, we are yet to adopt Twilio messaging on a large scale for marketing purposes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
