What is Twilio MessagingX?
Send and receive messages at scale with Messaging APIs. Twilio Messaging supports cloud-scale APIs for SMS, WhatsApp, and chat. Twilio's Cloud communications platform provides the building blocks to add messaging, voice, and video in your web and mobile applications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
91 Plan to Renew
74 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Twilio MessagingX?
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Text Messaging
Application Integration
Communication Archive
Opt-in
Scheduled Messaging
Surveys Feedback
Mobile Marketing Management
Social Media Marketing Management
Mobile Payments
Marketing Analytics
Loyalty Promotions Management
Vendor Capability Ratings
Quality of Features
Business Value Created
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Breadth of Features
Ease of Implementation
Vendor Support
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Twilio MessagingX Reviews
Caroline L.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Messaging communication using Twilio is seamless.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Reliability. Twilio has simply proven to be reliable over the years . We rely on Twilio to deliver text messages to our users globally, regardless of their country of location. Twilios proven ability to deliver SMS content to target recipients in a matter of seconds without lag, is what differentiates it from similar products I have used before now.
What is your favorite aspect of this product?
I am an huge fan of the quality of Twilios documentation. This has greatly been beneficial to me, as it makes it a simple process navigating any hurdle I encounter while integrating Twilio into applications.
What do you dislike most about this product?
For me , in my few years of experience with Twilio, there has been no bad experience.
What recommendations would you give to someone considering this product?
We use Twilio to power notifications and deliver 2 - factor authentication of users of our product and services . Our experience with Twilio in this regard is commendable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nodjialem C.
- Role: Information Technology
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
No better way to reliably deliver content via sms.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Reliability and speed of sms delivery. This for me as a software engineer is what sets Twilio apart from its competitors. We use it for two-factor verification, which makes it important for verification code to be delivered to a customers mobile phone in seconds. With Twilio, our customers get their authentication code in seconds and in most cases, they need not resend more than once before the code is delivered.
What is your favorite aspect of this product?
Twilio has the best support infrastructure of any software I have used. Asides the prompt response to questions and enquiries, Twilio also has tons of library of support materials which come in handy when integrating Twilio into our applications.
What do you dislike most about this product?
From the perspective of a technical person, I am very well impressed with Twilio and the quality it offers me.
What recommendations would you give to someone considering this product?
Twilio messages has multiple use cases for development teams , customer service and marketing teams as well. For me, it is vital for organizations looking to deliver content to customers at speed.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Olayinka B.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
A reliable way to engage customers.
Likeliness to Recommend
What differentiates Twilio MessagingX from other similar products?
Twilio enable us to engage customers and target audiences on non- traditional channels of engagement, such as on WhatsApp and Facebook messenger. This has resulted in faster response rate from our customers.
What is your favorite aspect of this product?
I like the multiple use-cases for which we have tried Twilio messaging. We have used it for pro-active notifications , and for automated reminders as well. All of the aforementioned was done to ensure faster engagement with customers and so far, we have been successful with using Twilio messaging for this purposes.
What do you dislike most about this product?
There is a need for better metrics as it relates to our target audiences and how they have engaged with marketing contents we send to them. This will enable us better measure the impact of our content delivery method of choice .
What recommendations would you give to someone considering this product?
Short service messages (sms) will always be a more reliable way , with which to connect with customers, than traditional email newsletters. With Twilio messaging, my organization is trying to maximize the opportunities which sms marketing provides us.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
