What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
Good features and usability; custom updates $$$
Likeliness to Recommend
Pros
- Respectful
- Acts with Integrity
- Client Friendly Policies
- Helps Innovate
Cons
- Charges for Enhancements
- Less Effective Service
- Vendor's Interest First
Alicia L.
- Role: Human Resources
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Apr 2021
Well worth the price, great product
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The service from Rapid Response is incredibly valuable. The system is user friendly.
What is your favorite aspect of this product?
I love everything about the payroll and UTM modules. Payroll is my specialty and I have found UKG is consistent yet upgrades products as needed. I've been using UKG for 11 years and love it.
What do you dislike most about this product?
Learning to re-write reports after the major IBM Cognos upgrade.
What recommendations would you give to someone considering this product?
Ask LOTS of questions to make sure the system will adequately satisfy your needs. Get a GL demo to make sure it can handle all of your accounting requirements. Make sure to get Business Intelligence training to run complicated reports. There are lots of updates to each module annually, it can be overwhelming, take the time to read about them so that you can apply the applicable items to streamline your process.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Annabel L.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2021
Highly recommend!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG's customer support and learning center goes above and beyond most vendors.
What is your favorite aspect of this product?
We can be very efficient with this all-in-one platform. It meets our needs from Recruiting, Onboarding, Timekeeping, Performance Reviews, Compensation Management, Payroll and Taxes, Reporting, and more.
What do you dislike most about this product?
Although much of the product is customizable, I wish more of the pages were configurable.
What recommendations would you give to someone considering this product?
Determine if the product features meet your needs and the cost meets your budget.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
