What is Workiz?
Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Workiz?
Pros
- Transparent
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Online Booking
Field Sales Enablement
Application Integration
Quotes and Estimates
Service Scheduling
Dashboards, Analytics and Reporting
Billing and Invoice Management
Field Service Knowledge Management
Field Service Workflow Management
GPS Tracking
Dispatch Management
Vendor Capability Ratings
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of Implementation
Quality of Features
Vendor Support
Availability and Quality of Training
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Ease of Customization
Workiz Reviews
Tory R.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Mar 2022
Workiz Simple and Easy to Use CRM Functionality!
Likeliness to Recommend
What differentiates Workiz from other similar products?
Workiz is very easily understood and there is not a huge learning curve to understand its functionality and features. Customer service support has been exceptional and I appreciate their timely responses.
What is your favorite aspect of this product?
The fact that custom fields can be added so easily helps our sales team to keep track of lead progression and activity details. The ease of implementation was a huge plus.
What do you dislike most about this product?
I wish notifications could be more easily customizable. This way we could ensure that leads are getting the proper follow-up.
What recommendations would you give to someone considering this product?
I would tell them to do research beforehand to ensure that they're taking full advantage of the platform. Utilize the Workiz customer support and sales team because they can really empower you with their vast knowledge.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Inspires Innovation
Cons
- Under Delivered
Aaron H.
- Role: Operations
- Industry: Utilities
- Involvement: IT Leader or Manager
Submitted Mar 2022
Great and easy to use.
Likeliness to Recommend
What differentiates Workiz from other similar products?
Makes thing simple to use and easy.
What is your favorite aspect of this product?
Once u make an appointment the app does the rest.
What do you dislike most about this product?
I cannot thing of something I dislike.
What recommendations would you give to someone considering this product?
Don't over think this app its very simple.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Charles V.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great product.
Likeliness to Recommend
What differentiates Workiz from other similar products?
Responsive Support Team
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
The lack of ability to customize parts of the app to our liking
What recommendations would you give to someone considering this product?
A good recommended platform for a business looking for a convenient CRM
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing