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Workiz Inc

Workiz

Composite Score
7.0 /10
CX Score
7.2 /10
Category
Workiz
7.0 /10

What is Workiz?

Workiz is a field service management and communication software solution that serves on-demand service businesses in the locksmith, junk removal, carpet cleaning, garage door repair, and appliance repair industries. Business owners leverage Workiz’s complete cloud-based solution to manage every aspect of their businesses, whether in the office or in the field, 24/7. With Workiz, you can take full control of calls, scheduling, dispatching, estimates, invoices, and reports, all in one place. Workiz enables business owners to track and monitor every job and manage all communications between technicians, dispatchers, and clients.

Company Details


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Awards & Recognition

Workiz won the following awards in the Field Service Management category

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Workiz Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workiz.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workiz?

7% Negative
9% Neutral
84% Positive

Pros

  • Transparent
  • Trustworthy
  • Respectful
  • Fair

Feature Ratings

Average 73

Online Booking

78

Field Sales Enablement

78

Application Integration

76

Quotes and Estimates

76

Service Scheduling

76

Dashboards, Analytics and Reporting

75

Billing and Invoice Management

74

Field Service Knowledge Management

74

Field Service Workflow Management

74

GPS Tracking

72

Dispatch Management

70

Vendor Capability Ratings

Average 76

Business Value Created

82

Usability and Intuitiveness

79

Ease of Data Integration

78

Ease of Implementation

77

Quality of Features

77

Vendor Support

77

Availability and Quality of Training

77

Breadth of Features

77

Ease of IT Administration

75

Product Strategy and Rate of Improvement

72

Ease of Customization

70

Workiz Reviews

Tory R.

  • Role: Sales Marketing
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Workiz Simple and Easy to Use CRM Functionality!

Likeliness to Recommend

7 /10

What differentiates Workiz from other similar products?

Workiz is very easily understood and there is not a huge learning curve to understand its functionality and features. Customer service support has been exceptional and I appreciate their timely responses.

What is your favorite aspect of this product?

The fact that custom fields can be added so easily helps our sales team to keep track of lead progression and activity details. The ease of implementation was a huge plus.

What do you dislike most about this product?

I wish notifications could be more easily customizable. This way we could ensure that leads are getting the proper follow-up.

What recommendations would you give to someone considering this product?

I would tell them to do research beforehand to ensure that they're taking full advantage of the platform. Utilize the Workiz customer support and sales team because they can really empower you with their vast knowledge.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Inspires Innovation

Cons

  • Under Delivered

Aaron H.

  • Role: Operations
  • Industry: Utilities
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great and easy to use.

Likeliness to Recommend

9 /10

What differentiates Workiz from other similar products?

Makes thing simple to use and easy.

What is your favorite aspect of this product?

Once u make an appointment the app does the rest.

What do you dislike most about this product?

I cannot thing of something I dislike.

What recommendations would you give to someone considering this product?

Don't over think this app its very simple.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Charles V.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Great product.

Likeliness to Recommend

8 /10

What differentiates Workiz from other similar products?

Responsive Support Team

What is your favorite aspect of this product?

Easy to use

What do you dislike most about this product?

The lack of ability to customize parts of the app to our liking

What recommendations would you give to someone considering this product?

A good recommended platform for a business looking for a convenient CRM

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Workiz Comparisons

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