What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Virtualization
Data Security
Data Quality Profiling and Cleansing
API Management and Orchestration
Metadata Management
Batch Integration
Administrative Features
Exception Handling and Notifications
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Siddharth M.
- Role: Finance
- Industry: Finance
- Involvement: Vendor Selection and Purchasing
Submitted Apr 2023
Great for integrating non-native apps
Likeliness to Recommend
What differentiates Zapier from other similar products?
Best to integrate 2 or more apps that do not have a native integration and/or are limited in customization options
What is your favorite aspect of this product?
Do not have to create complicated API codes and it's easy for non-developer teammates to set integrations by themselves.
What do you dislike most about this product?
Inability to run large-volume integrations at a competitive price point
What recommendations would you give to someone considering this product?
Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations.
Pros
- Enables Productivity
- Unique Features
- Efficient Service
- Client Friendly Policies
Laura I.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Great but limited features
Likeliness to Recommend
What differentiates Zapier from other similar products?
I think the variety of softwares you can authomate and the ease of use of the software.
What is your favorite aspect of this product?
Being able to implement it immediately, and the implementation is very simple.
What do you dislike most about this product?
Not being able to create all the automations I need for my job.
What recommendations would you give to someone considering this product?
Try it, and explore what are all the options you can have, and be aware of the limits this software will have.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Edward T.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2023
Great for integration and improving workflow.
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier, which can be coupled with practically any program, making integration and automation almost effortless. Zapier enables me to keep track of my client and welcome him by name, providing him with a positive user experience. Zapier is resolving the issue of efficiently and successfully utilizing my team's time. We should not waste time on little chores that may easily be automated. My staff can work on larger projects by automating these activities.
What is your favorite aspect of this product?
The Zapier user experience is unparalleled; everything is there in front of you; you don't need to travel anywhere to find the appropriate trigger or action. I enjoy being able to automate chores that I would typically perform by hand, since it saves me time and effort. The software is simple to use, and I like the step-by-step breakdown of what you want to accomplish. It's incredibly simple to grasp after a little practice, and having automatic lead funnels for myself and my coworkers makes my life so much easier.
What do you dislike most about this product?
Occasionally zaps break, but most of the time they are simple to repair. I'm sure it's not always Zapier fault, but it sometimes take a long time to repair breakdowns. The most inconvenient aspect is remembering to update my automations whenever I alter ad forms.
What recommendations would you give to someone considering this product?
Its services are dependable, and it offers a fantastic online community if you need assistance. Zapier provides the most user-friendly API connections for a wide range of apps and can create both basic and complicated processes.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Efficient Service
