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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Virtualization

85

Data Security

85

Data Quality Profiling and Cleansing

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

83

Administrative Features

83

Exception Handling and Notifications

83

Vendor Capability Ratings

Average 84

Business Value Created

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Adriago M.

  • Role: Consultant
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Great Tool!

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Improved Data Quality Profiling and Cleansing

What is your favorite aspect of this product?

Integration aspects Collaborates well

What do you dislike most about this product?

So far everything seems okay.

What recommendations would you give to someone considering this product?

Zapier is a comprehensive software that enhances data integration in an amazing manner. It will help boost your business operations.

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate
  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Nov 2022

My Review of Zapier

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Salih A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

One of the best integration software for companies

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

Several of our designers receive requests for a Wufoo request form. Requests must then be delivered to employees on the clock through Slack and wind up in our project management systems to be triaged, assigned, and worked on, among other things. A manager must also be able to see the desk's capacity and anticipate what is coming. Zapier links everything for us. For Zapier usage, I used the phrase "no code required," but you may also run code using Run JavaScript or Run Python. Of course, you may also handle these processes directly by selecting applications under your preferred app.

What is your favorite aspect of this product?

Zapier is like having a slew of really clever individuals instantly appear on your team. If you have an idea for an integration, it is likely to exist here. You don't need a computer science degree or to be a NASA scientist to walk through the setup process. Zapier may be used with both paid and free membership types, and it supports services such as email, project management, and documentation tools, which are commonly used in business. In a nutshell, Zapier is a simple online service that allows you to automate transactions across the many web services you use on a daily basis.

What do you dislike most about this product?

It may get pricey if you put up a lot of "zaps" and have a lot of people utilizing them. I'd suggest taking a look at your workflows and maybe simplifying them.

What recommendations would you give to someone considering this product?

Before you buy, look for available integrations and test them out. Integrations are referred to as Zaps by Zapier, and you may construct your own Zaps using an editor. You must configure the activation format after picking the app from the built-in Apps and Popular Apps selections. Don't be intimidated by the sophisticated choices; they're simpler than you think.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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