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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

2% Negative
5% Neutral
93% Positive

Pros

  • Enables Productivity
  • Saves Time
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 84

iPaaS

88

Real Time Integration

88

Synchronization and Replication

86

Data Virtualization

85

Data Security

85

Data Quality Profiling and Cleansing

85

API Management and Orchestration

84

Metadata Management

84

Batch Integration

83

Administrative Features

83

Exception Handling and Notifications

83

Vendor Capability Ratings

Average 84

Business Value Created

88

Quality of Features

87

Ease of Implementation

87

Ease of Data Integration

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Customization

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

83

Availability and Quality of Training

79

Vendor Support

77

Zapier Reviews

Kevin G.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Fantastic automation tool.

Likeliness to Recommend

9 /10

What differentiates Zapier from other similar products?

I needed to save time while publishing between two apps, such as YouTube to WordPress or Stripe to WaveApps. Zapier has been a huge assistance to me. They automate some of the tedious tasks I perform so that I don't have to worry about them. I can conduct end-to-end automation, and I was also able to integrate Eventbrite and Zoom, delivering calendar alerts to clients who registered for workshops. We also link forms to Google Sheets so that my clients may categorise data.

What is your favorite aspect of this product?

I appreciate Zapier simple "step by step" guide, i can claim that connecting the dots makes my life easier than anything else. The user interface is fantastic since it allows me to develop complicated interactions and connect to a variety of services. It solves a lot of difficulties for me, the finest thing is that the number of connections between programs is limitless, as is the user's imagination.

What do you dislike most about this product?

I didn't like that the search filter wasn't as efficient as it should be. The recovery part is also not appropriate, as in the case where some zaps fail and the location of the failure is not displayed exactly but it does show areas that can be significantly improved and it is better to provide error codes and documentation, i keep getting warnings that there may be a problem with automation, but it's still working, i think this is more related to the Youtube API than Zapier.

What recommendations would you give to someone considering this product?

I have been able to save time on many manual tasks that would normally slow everything down, it's great for productivity and I recommend it to colleagues and fellow entrepreneurs it's easy to use and you can connect the dots with many apps, your sky is the limit for thinking.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Herbert L.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Excellent for integrating and automating tasks.

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

I don't have to constantly remember to update the large query in my Google Sheets financial model, since we have daily figures, Zapier handles everything for me; it saves me a lot of time every day, and everything is ready to go when I walk into the model. It's wonderful for task automation and data input; we mostly use Zapier to link LinkedIn's automation features to Google Sheets and our Cooper CRM. I've also used it to send automatic emails from data entered in Google Sheets.

What is your favorite aspect of this product?

Zapier helps automate data entry and similar tasks, i like to use it to connect processes between multiple software / tools. There is a little learning curve, but it is generally intuitive and you can follow simple tests and guides, if you need to update your Excel model daily and you don't have to click Update it's a lot easier.

What do you dislike most about this product?

There are some automated tasks that Zapier cannot or easily assemble. How to update a specific column in a row in Google Sheets instead of adding a new column. I don't lie. When using Zapier, I was a little confused at first. How to set up "Zaps" isn't exactly explained, but over time it can be as easy as supporting the Zapier team.

What recommendations would you give to someone considering this product?

Try to automate your sales process, marketing, housework and other day-to-day tasks. If you have any questions or concerns, please use our support service. They have been around for some time, so there are plenty of outside experts who can help as well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Elle H.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Excellent time saving and automator!

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

There are not many differences, but the program itself is very easy to use.

What is your favorite aspect of this product?

- Zapier is able to do some very remarkable feats. Experimenting with it and seeing what all of the possibilities are also fun for me. It's wonderful. To me, it seemed like magic, and I'd do it all the time. - This is the sole tool I use for connecting several apps. As a long-time user for almost three years, I can confidently say that it's been a great experience.

What do you dislike most about this product?

- This means that you shouldn't utilize Zapier to integrate all of your business activities. Your day-to-day business tools should be able to speak directly with one another. You shouldn't use Zapier to onboard new clients. When someone buys a course from you, Zapier shouldn't be talking to your payment processor, email provider, and course platform. Those pieces should all operate flawlessly. Those three key tools should be connected without Zapier. - Zapier has a stiff learning curve.

What recommendations would you give to someone considering this product?

Recommendations to others considering the product:

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

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