What is Zapier?
Zapier is the glue that connects thousands of web apps. Zaps are workflows that connect your apps, so they can work together. Zaps start with a trigger—an event in one of your apps that kicks off your workflow. Zaps automate tasks in the background, so you can focus on more important work.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Enables Productivity
- Saves Time
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
iPaaS
Real Time Integration
Synchronization and Replication
Data Virtualization
Data Security
Data Quality Profiling and Cleansing
API Management and Orchestration
Metadata Management
Batch Integration
Administrative Features
Exception Handling and Notifications
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Reviews
Dominik E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2023
The Game Change when it comes to integrating data
Likeliness to Recommend
What differentiates Zapier from other similar products?
The absolute simplicity of using Zapier is what makes this product different to any other competitor. The reliability and amazing support content (and team). Every marketer loves Zapier
What is your favorite aspect of this product?
The simplicity of building entire workflows in minutes, from heavy lift of data to simple pings in Slack
What do you dislike most about this product?
UX around error messages and failures, but barely worth mentioning
What recommendations would you give to someone considering this product?
No brainer, connect a few apps to get started on a basic license, and you quickly realise you won't be able to live without it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cherlyn C.
- Role: C-Level
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted May 2023
Industry Standard, could be much less for Starter
Likeliness to Recommend
What differentiates Zapier from other similar products?
It's the industry standard and people are very familiar with it. It's also extremely robust and easy to connect the "zaps."
What is your favorite aspect of this product?
It's just extremely easy to set up and connect APIs without a developer.
What do you dislike most about this product?
The price is a bit steep if you are a light user. I would pay $10 a month for 500 tasks, I don't need 750 tasks for $19.99 and to be locked in for a year.
What recommendations would you give to someone considering this product?
See if the free tier works for you, then decide if you want to do the starter.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Nicholas G. P.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted May 2023
Powerful integration tool makes everything easier.
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier lets you create triggers for your work and automate repetitive tasks in a way that saves you time and money. It helps you automate your company's set quality assurance processes and reports. The process of onboarding new customers.
What is your favorite aspect of this product?
Zapier has helped me bridge the gap between the various software programs I use, saving me a lot of time each month and eliminating the need to manually enter data as a business owner. Automated pipelines are easy to create. It can do very simple to very complex automation, such as analyzing and transforming data to generate complex results.
What do you dislike most about this product?
There are certain restrictions with some software that might be addressed; I am not sure if these difficulties are solely due to Zapier constraints or to the limitations of the secondary program. I did run across some problems with some zaps, but it was mostly due to how they were configured in the root program, not Zapier; nonetheless, it took me a long to figure it out because Zapier remedies in his papers were a little hazy.
What recommendations would you give to someone considering this product?
Spend your time knowing that everything is going smoothly. Zapier makes the process very easy. There are so many apps available that it's easy to set up, and Zapier has expert coverage to help you set it up, so don't worry if you miss something. If you run into any issues, up his Zap for an affordable price.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
