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Zendesk

Zendesk Sell

Composite Score
7.8 /10
CX Score
7.9 /10
Category
Zendesk Sell
7.8 /10

What is Zendesk Sell?

Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.

Company Details


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Awards & Recognition

Zendesk Sell won the following awards in the Customer Relationship Management - Midmarket category

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Zendesk Sell Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zendesk Sell.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

78 Likeliness to Recommend

92 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zendesk Sell?

6% Negative
8% Neutral
86% Positive

Pros

  • Acts with Integrity
  • Fair
  • Trustworthy
  • Respectful

Feature Ratings

Average 83

Activity and Workflow Management

87

Lead Management

85

Collaboration

85

Customer Service Management

84

Mobile

83

Telephony and Call Center Management

83

Marketing Management

82

Analytics and Reporting

81

Sales Management

81

Account and Contact Management

81

Quote Contract and Proposal

79

Vendor Capability Ratings

Average 82

Breadth of Features

85

Ease of Implementation

85

Quality of Features

84

Ease of IT Administration

83

Business Value Created

83

Availability and Quality of Training

83

Vendor Support

83

Usability and Intuitiveness

82

Ease of Customization

81

Product Strategy and Rate of Improvement

79

Ease of Data Integration

79

Zendesk Sell Reviews

Lindsay A.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2020

Great features and a user friendly approach!

Likeliness to Recommend

5 /10

What differentiates Zendesk Sell from other similar products?

The ease of usability and quick connection to client associates. The platform is more straightforward than others that are similar

What is your favorite aspect of this product?

Ease of use and mobile capability

What do you dislike most about this product?

Sometimes slow to update

What recommendations would you give to someone considering this product?

Be organized in what you are trying to get out of it and your productivity will increase

Pros

  • Trustworthy
  • Continually Improving Product
  • Performance Enhancing
  • Client Friendly Policies

Cons

  • Wastes Time

Jay T.

  • Role: Industry Specific Role
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2020

A great product that I would highly recommend!

Likeliness to Recommend

5 /10

What differentiates Zendesk Sell from other similar products?

I believe it’s transparency and ease of use sets it aside.

What is your favorite aspect of this product?

The helpfulness!

What do you dislike most about this product?

There is nothing I dislike about this product

What recommendations would you give to someone considering this product?

To utilise all the services that are provided.

Pros

  • Fair
  • Altruistic
  • Transparent
  • Friendly Negotiation

Cons

  • Wastes Time

Ashley D.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2020

Very easy to use! Fairly priced!

Likeliness to Recommend

6 /10

What differentiates Zendesk Sell from other similar products?

Better customer service and more helpful

What is your favorite aspect of this product?

Ease of using this product

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Acts with Integrity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Most Popular Zendesk Sell Comparisons

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