What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
92 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Acts with Integrity
- Fair
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Mobile
Telephony and Call Center Management
Marketing Management
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
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Zendesk Sell Reviews
Lindsay A.
- Role: Industry Specific Role
- Industry: Banking
- Involvement: End User of Application
Submitted Jan 2020
Great features and a user friendly approach!
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
The ease of usability and quick connection to client associates. The platform is more straightforward than others that are similar
What is your favorite aspect of this product?
Ease of use and mobile capability
What do you dislike most about this product?
Sometimes slow to update
What recommendations would you give to someone considering this product?
Be organized in what you are trying to get out of it and your productivity will increase
Pros
- Trustworthy
- Continually Improving Product
- Performance Enhancing
- Client Friendly Policies
Cons
- Wastes Time
Jay T.
- Role: Industry Specific Role
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jan 2020
A great product that I would highly recommend!
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
I believe it’s transparency and ease of use sets it aside.
What is your favorite aspect of this product?
The helpfulness!
What do you dislike most about this product?
There is nothing I dislike about this product
What recommendations would you give to someone considering this product?
To utilise all the services that are provided.
Pros
- Fair
- Altruistic
- Transparent
- Friendly Negotiation
Cons
- Wastes Time
Ashley D.
- Role: Student Academic
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Jan 2020
Very easy to use! Fairly priced!
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Better customer service and more helpful
What is your favorite aspect of this product?
Ease of using this product
What do you dislike most about this product?
Nothing to dislike
What recommendations would you give to someone considering this product?
Go for it!
Pros
- Acts with Integrity
- Helps Innovate
- Reliable
- Performance Enhancing