What is Zendesk Sell?
Zendesk Sell (formerly Base) is sales force automation software to enhance productivity, processes, and pipeline visibility for sales teams. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling. Sell eliminates the friction from deal updates so reps and management are always able to access, analyze, and collaborate on relevant deal data.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
78 Likeliness to Recommend
92 Plan to Renew
1
Since last award
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk Sell?
Pros
- Acts with Integrity
- Fair
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Activity and Workflow Management
Lead Management
Collaboration
Customer Service Management
Mobile
Telephony and Call Center Management
Marketing Management
Analytics and Reporting
Sales Management
Account and Contact Management
Quote Contract and Proposal
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Vendor Support
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
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Zendesk Sell Reviews
Kambere M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
Zendesk Sell - Fantastic Features and Effective
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
Besides being a great CRM, it enhances visibility and productivity
What is your favorite aspect of this product?
The software is affordable Comes with great sales automation features Offers leading CRM features Boosting productivity is easy with Zendesk Sell
What do you dislike most about this product?
No dislikes because Zendesk Sell has made it possible to boost productivity
What recommendations would you give to someone considering this product?
For business CRM needs, Zendesk Sell offers great features and more. It helps in enhancing productivity and visibility.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Efficient Service
Rosario M.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2022
Integrates all functions for customer support
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
What has me hooked on Zendesk is that everything is in one place. Customer requests via email, via chat, via the website, everything is centralized from the software, which allows me to not lose sight of any details of customer orders.
What is your favorite aspect of this product?
Its multi-channel function that includes WhatsApp, is a feature that few customer service systems include. The activity panel is very easy to use and its functions and tools on the left side, allow you to have an overview of all its functions without being overwhelming.
What do you dislike most about this product?
Installing the software was an arduous task, a lot to configure and many complicated options, which became cumbersome, so we needed the help of technical support, but this was impossible, as they never responded or attended. With the help of external technical service we were able to solve the problem.
What recommendations would you give to someone considering this product?
My department uses it primarily for customer experience, customer success and sales teams. We need a central hub to guide all of our customers. Zendesk Sell (formerly Base CRM) solves this problem perfectly. We also need a platform that can integrate with many of our other systems, such as Microsoft Dynamics, Twitter, Facebook, etc. The integration of these systems is now very efficient. Now our team saves time because everything is centralized and we don't have more than 5 browser tabs open at a time.
Pros
- Continually Improving Product
- Trustworthy
- Unique Features
- Respectful
Chinwe Jennifer E.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Oct 2022
Easy to use and good reporting system.
Likeliness to Recommend
What differentiates Zendesk Sell from other similar products?
It is seamless
What is your favorite aspect of this product?
The analytics
What do you dislike most about this product?
Nothing at all.
What recommendations would you give to someone considering this product?
To make the colour scheme more relatable.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
