What is Zendesk for Service?
Zendesk streamlines your support with time-saving tools like ticket views, triggers, and automations. This helps you get straight to what matters most – better customer service and more meaningful conversations. Zendesk helps companies empower their customer service agents and sales teams with the tools they need to get the job done right.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
83 Likeliness to Recommend
1
Since last award
93 Plan to Renew
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zendesk for Service?
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Customer Self Service Capabilities
Customer Service Knowledge Management
Contact Center Integration
Agent Scripting
Agent Collaboration
Intelligent Search
Customer Service Workflow Management
Multi Channel Support
Analytics and Reporting
Customer Community Management
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Availability and Quality of Training
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Zendesk for Service Reviews
Oliver K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Oct 2022
Chat support and ticketing
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
It allows us to automate a significant amount of repetitive tasks and work, it allows us to filter tickets in different states and create different tabs for each one, Easily follow a conversation and see who has responded, it is easy to integrate with other platforms.
What is your favorite aspect of this product?
offers customer service and sales products including chat, call center solutions, and knowledge base modules that help agents track and prioritize support tickets
What do you dislike most about this product?
Missing native chat widget for Vue Storefront
What recommendations would you give to someone considering this product?
it is ideal for small businesses looking to start a CRM system. It's easy to learn and manage with a small team
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
avinash U.
- Role: Vendor Management
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2022
Easy to use, easy to understand
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Reminder feature is best , graph
What is your favorite aspect of this product?
Every thing is pretty well developed and managed
What do you dislike most about this product?
nothing to say
What recommendations would you give to someone considering this product?
yes its an recommended product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Noime T.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Secure and looks professional with some caveat
Likeliness to Recommend
What differentiates Zendesk for Service from other similar products?
Zendesk has the option to add templates and attached knowledge-based articles whereas normal communication app does not have the same option.
What is your favorite aspect of this product?
The fact that you can create a macro that auto-populates your email information and you just need to make little changes is such a lifesaver
What do you dislike most about this product?
It is quite convoluted to use so it takes a while for a new person to get used to this software. When I first started, I felt like zendesk would eat me alive. It has a learning curve. Also quite prone to error since there are a lot of things you must remember to ensure you endorse the work to the right people.
What recommendations would you give to someone considering this product?
It is widely used for most businesses and your email looks very professional and you can collaborate with your team but the downside is that it looks odd when you have a long thread communication with your customer since they have to scroll down to see the latest message so if they are not used to checking the very bottom of the email, they would get confused.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation