Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoho CRM Logo Award Winner Product Badge
Zoho CRM Logo Award Winner Product Badge
Zoho

Zoho CRM

Composite Score
8.7 /10
CX Score
8.9 /10
Category
Zoho CRM
8.7 /10

What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoho CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

93 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
9% Neutral
88% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 83

Collaboration

86

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Sales Management

83

Analytics and Reporting

82

Marketing Management

82

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

78

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Quality of Features

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

82

Product Strategy and Rate of Improvement

82

Ease of Customization

82

Ease of Data Integration

81

Ease of IT Administration

80

Availability and Quality of Training

80

Vendor Support

79

Zoho CRM Reviews

Putta M.

  • Role: Finance
  • Industry: Agriculture
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Very Good Features

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Fantastic Product

What is your favorite aspect of this product?

Very unique features and easy to use

What do you dislike most about this product?

Nothing like that, no doubt this is the best one

What recommendations would you give to someone considering this product?

This will help in your business improvement

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

"It's user-friendly and simple to use."

Likeliness to Recommend

9 /10

What differentiates Zoho CRM from other similar products?

Zoho is a fantastic CRM firm that is especially beneficial to small and medium-sized businesses. It includes all of the necessary features for administration, such as staff attendance, expenditures, leaves, calendar, and location monitoring.

What is your favorite aspect of this product?

Zoho CRM is a comprehensive CRM and sales-marketing system. The nicest part is that it's all done online and is fully integrated! There is a fantastic Outlook connection plug-in available. It saves us a lot of time by keeping track of our contacts for us. It's simple to run campaigns and track their progress.

What do you dislike most about this product?

In certain situations, the Outlook plug-in fails to log in and incorrectly indicates that the credentials provided are invalid. However, after contacting Customer Service, the issue was quickly addressed.

What recommendations would you give to someone considering this product?

Guys, go with Zoho CRM because it includes a lot of valuable tools that may help you maximise the potential of your business.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies

Nithin S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jun 2021

Great Tool for CRM and business

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

CRM acts as the best tool for both the customers and employees by making the process so easy and friendly. This makes the product differentiated from other tools.

What is your favorite aspect of this product?

This tool offers us various features and marketing techniques to retain customers which will improve the overall efficiency of the organization.

What do you dislike most about this product?

API integrations are still a big challenge to us.

What recommendations would you give to someone considering this product?

This is one of the best CRM platforms which can be used in all sectors and sizes of organization. The different marketing technique features offered by them make the work easier and efficient. The price is also affordable.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Effective Service

Most Popular Zoho CRM Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019