What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
93 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Acts with Integrity
- Reliable
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Amin L.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2021
Integrated CRM with SMM, Ads, Email & more
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Its a comprehensive product that brings CRM, Social Media, AdCampaign, Email Messaging, Calling and more all under one app. Once you have setup your business operation and internal workflow you are ready to talk to masses
What is your favorite aspect of this product?
CRM integration with social media leads and opportunities
What do you dislike most about this product?
Its so much facilitating, sometime I get lost between the features
What recommendations would you give to someone considering this product?
One should go for it - Its a next level marketing app that convert opportunities into leads.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Grace S.
- Role: Consultant
- Industry: Engineering
- Involvement: Initial Implementation
Submitted May 2021
Excellent system on Proposal and easy to use.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
The contact management with Zoho CRM is amazing as its data analytical ability.
What is your favorite aspect of this product?
Sales platform with simple functions foe great management of marketing.
What do you dislike most about this product?
Marketing CRM and from my experience i never seen any unusual problem with the product.
What recommendations would you give to someone considering this product?
Easy tool to report on sales and marketing progress, manage the leads and the Zoho CRM end results services quality is profitable.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Jeniffer C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2021
Impressive customer services management Tool.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Powerful lead management ability and easy on configuration.
What is your favorite aspect of this product?
Working with the tool is a great experience to the user.
What do you dislike most about this product?
The CRM platform is easy like any other CRM solution.
What recommendations would you give to someone considering this product?
Sales team collaboration and easy managing marketing, activities and effective to the business production.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
