What is Zoho Expense?
Zoho Expense is online expense reporting software, tailor-made for businesses worldwide to automate expense report creation, streamline approvals and make swift reimbursements.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
92 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+84 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Expense?
Pros
- Security Protects
- Acts with Integrity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Expense Detail Tracking
Approval Workflow
Single Sign-On (SSO)
Expense Itemization
Mobile App or Mobile Browser Support
Travel and Accommodation Booking
Receipt Image Submission
Desktop Browser Support
Multi Currency
Expense Policy Aware
Travel Profile
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Zoho Expense Reviews
Elizza T.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted May 2022
Great expense tracker
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
Can be integrated with other Zoho products
What is your favorite aspect of this product?
The tracker
What do you dislike most about this product?
It's pretty great and does what we need
What recommendations would you give to someone considering this product?
Amazing application to keep track of the expenses
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Chase B. G.
- Role: C-Level
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2022
Outdated, use a credit card company like Divvy
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
Nothing, it is like your standard receipt capture service
What is your favorite aspect of this product?
None, we stopped using it.
What do you dislike most about this product?
Receipt capture software is outdated, banks and credit card companies like Divvy are integrating receipt capture into one platform. We use Divvy now. Instead of using a bank card and then capturing receipts and taking all that work it is all integrated into Divvy and takes a fraction of the time.
What recommendations would you give to someone considering this product?
None, use Divvy.
Pros
- Trustworthy
- Fair
- Altruistic
- Over Delivered
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Kaleb T.
- Role: C-Level
- Industry: Chemicals
- Involvement: Business Leader or Manager
Submitted Feb 2022
Outdated mode of expense capture and management
Likeliness to Recommend
What differentiates Zoho Expense from other similar products?
I switched to Zoho from an Oracle product that we had problems with and honestly it was pretty much the same thing as every other expense management tool. The auto-capture function on receipts was something different, but it is super-slow so we hardly used it.
What is your favorite aspect of this product?
It was very user friendly and customizable, also really cheap.
What do you dislike most about this product?
The support isn't great, they outsource everything to a foreign country so there was often a communication barrier. I was promised a lot of usability when I started such as credit card and ERP integration and they just couldn't do it in the end.
What recommendations would you give to someone considering this product?
If you are looking for an affordable, but outdated way to track expenses, go for it. But you are looking for some innovative expense capture, I personally would look for a credit card company that has it integrated within their card usage. We went with a company called Divvy and it has literally been a life-saver for our company's credit card management. It is so much easier for me to account for the expenses on Divvy than it was with Zoho.
Pros
- Includes Product Enhancements
- Security Protects
- Reliable
- Acts with Integrity
Cons
- Less Effective Service
- Under Delivered
- Less Efficient Service
