Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoho Social Logo Award Winner Product Badge
Zoho Social Logo Award Winner Product Badge
Zoho

Zoho Social

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Zoho Social
9.0 /10

What is Zoho Social?

Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoho Social won the following awards in the Social Media Management - Midmarket category

Filter By

Zoho Social Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Social.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Social?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Friendly Negotiation

Feature Ratings

Average 85

Social Media Channel Integration Inbound

89

Social Media Channel Integration Outbound

86

Campaign Execution

86

Social Moderation and Workflow Management

86

Social Post Archival

85

Social Response Management

85

Dashboards and Visualization

85

Sentiment Analysis

84

Trend Analysis

83

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Quality of Features

86

Ease of Customization

85

Usability and Intuitiveness

85

Business Value Created

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

81

Vendor Support

80

Zoho Social Reviews

Devibala S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Fantastic social management application !

Likeliness to Recommend

9 /10

What differentiates Zoho Social from other similar products?

The place to manage all of you social media to sell your media presence in the wider world.

What is your favorite aspect of this product?

The ability to manage all the social management platforms in one place and flexibility of the tool to perform bulk import and export.

What do you dislike most about this product?

The customisation cannot be done easily to the social media posts . Enabling this feature will be a great help!

What recommendations would you give to someone considering this product?

Best social management application one can get for mid and small scale enterprises.

Pros

  • Continually Improving Product
  • Respectful
  • Helps Innovate
  • Performance Enhancing

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoho Social has been a fantastic program.

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

Zoho Social has been a fantastic program to keep the balance and balance of clients in each of the company's social networks, this program has helped us significantly to have a better development of processes and management of these great tools. that collect the best clients that you can find in the cloud, I really like having this program installed and having your help for the management of the content that complements our networks, the movements and intuitive strategies provide us with a more massive impact of our company in the website and the visits from customers who are more and more interested thanks to the great support.

What is your favorite aspect of this product?

What I liked the most about this program has been the great increase and imposition that I have had in social networks, that is to say that thanks to this program there has been an incredible increase in clients in my work area, and this has been thanks the good and professional way to build a marketing campaign for the company, Zoho Social has been one of the best programs that has helped us with the advertising field in our corporate area, this is possible since the program is shown with a program for the management and administration of all the elements that a company needs to emerge on the most renowned digital platforms.

What do you dislike most about this product?

I would like this program to have a much larger storage that allows the program to repeat certain advertisements that have already been used on a social network, that is, you want to upload the same story as it was edited on Facebook with Instagram without any problem, on the other hand, the price of this program is a bit expensive, the truth could be much cheaper, since we have more complex programs and they are even cheaper than this one.

What recommendations would you give to someone considering this product?

It is worth recommending this program for the effectiveness in each of the projects where this program is tested, Zoho Social will be in charge of educating all the contact processes with your clients in the social networks where there is more interaction with your clientele, This program will organize the content of your company to be much more aggressive in the negotiation processes that social networks allow. This program is a guarantee for professional marketing development.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jason W.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Zoho social is really cool

Likeliness to Recommend

10 /10

What differentiates Zoho Social from other similar products?

In my experience, Zoho Social is the most effective social media scheduling tool. True Instagram posting capabilities are present. It provides advanced features like brand management and simple reporting for my customers. Amazing value for the money! The bundle may be tailored to my specific news and scaled down as necessary. The app makes everything extremely mobile, and the streamlined design works wonderfully. The fact that they are constantly striving to make it even better by incorporating feedback from users like myself is what I like best.

What is your favorite aspect of this product?

I really enjoy using all of Zoho's offerings, and the firm itself is one of my favorites. This also applies to Zoho Social. The tool's simple, uncluttered user interface is a big plus for me. Setting up a brand's channels is a breeze. The fact that the basic plan is free and includes 7 channels/brand is a great bonus for new users. If you use the zShare Browser Extension, you can easily and quickly share any article or post across all of your preferred social networking sites with just a single click. When you join up, you'll have access to a free plan or a trial of one of the premium plans for 15 days.

What do you dislike most about this product?

Constrictions on the free plan are a major turnoff for me. My little business has benefited greatly from the free plan's availability of this service for the dissemination of news, fliers, and other promotional items. In the free plan, there is no dashboard where you can view your posts after they have been published. The analytics function is unavailable on the free plan. Costs are excessive considering the available options. As compared to its rivals, whose regular plans allow for various brands across more channels, this one falls short.

What recommendations would you give to someone considering this product?

It's ideal for firms who handle several brands and need to organize and schedule their daily social media posts. The only obstacle is the insatiable hunger for reels, tales, and other preeminent media. There are no tools in Zoho Social for handling this type of situation efficiently. Another useful feature that's currently absent is influencer management. Yet it does its primary job of scheduling social media posts really well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoho Social Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019