What is Zoho Social?
Zoho Social is a complete social media management tool for growing businesses & agencies. It helps you schedule posts, monitor mentions, create unlimited reports, and more. Schedule unlimited posts, monitor what matters, and create custom-reports to analyze your social media performance with Zoho Social.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho Social?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Social Media Channel Integration Inbound
Social Media Channel Integration Outbound
Campaign Execution
Social Moderation and Workflow Management
Social Post Archival
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho Social Reviews
Danielle A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2022
The Zoho social app is a fantastic tool
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
It has a lower price than other programs
What is your favorite aspect of this product?
Zoho Social allows you to manage all of your social media accounts in one place. An experienced digital marketer, I've tried every platform out there, including the "big brands" that charge more for less. Comparatively, Zoho Social features a more user-friendly and modern UI. Zoho Social meets all of my requirements and more! For the first time, I've found a social media management software that lets me manage my Google My Business account, which I believe vital. Among these features are detailed statistics, post scheduling, and the ability to manage all social media messages in one spot. I'm excited to see what new features come out.
What do you dislike most about this product?
It's been difficult for me to tailor Zoho Social to our specific needs. The Publishing Calendar is only available in the Professional plan, which is the next step up from the Standard plan. I don't think it makes sense to pay for extra services like more brands and team members if I just need one of them. During my first contact with their customer care staff, they informed me that they do not enable any customization and that the features of each package are predetermined. Zoho Social may have been the ideal social media management tool for me had it not been for this issue.
What recommendations would you give to someone considering this product?
Using Zoho social, you can keep tabs on all of your social media accounts from an one location. It is dependable and trustworthy.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service
Brandon M.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2022
It's easier than other Social Media marketing apps
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
it is easy to use and configure.
What is your favorite aspect of this product?
It includes functionality from more expensive systems like Hootsuite, SocialPilot, Sprout Social, etc. Despite not laying out everything, they do a good job. Instagram Direct Publishing is one of the program's most crucial features. Previously, every tool I utilized required me to download an app and manually post to my YouTube channel. Scheduling is a breeze. Account Management is a breeze. The gadget is simple to use but very effective. It is less costly than most other tools and has more functionality than some of the more expensive ones.
What do you dislike most about this product?
It took some getting accustomed to the platform selection even though I appreciate the user interface (this was just not intuitive to me for some reason). As long as I keep using it, I don't see this being an issue...
What recommendations would you give to someone considering this product?
Zoho Social is great for anybody or any organization that wants to manage many social media accounts more effectively and more efficiently; it streamlines many aspects related to brand management, monitoring, assessment, and improvement. To sum it up, I think it's fantastic.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
Angelina S.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Apr 2022
Great platform for any size business
Likeliness to Recommend
What differentiates Zoho Social from other similar products?
1. Easy to use. 2. It is intuitive. 3. The learning curve is smooth.
What is your favorite aspect of this product?
1. Allows scheduling in bulk. 2. Performs analytics very well. 3. Multichannel publishing. 4. Zoho socials is able to make smart recommendations for maximum exposure of posts. 5. Reports are easy to understand. 6. It is great for analytics.
What do you dislike most about this product?
Zoho socials has rich features that are fully functional, I have found nothing to dislike.
What recommendations would you give to someone considering this product?
I highly recommend Zoho Socials, it is a powerful solution for social media management. In a day and age where pushing brands on social media is the norm, this is the platform to go to to ensure that you are able to engage client pools and gain leads.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
