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Zoho

Zoho Vault

Composite Score
8.3 /10
CX Score
8.7 /10
Category
Zoho Vault
8.3 /10

What is Zoho Vault?

For personal use, teams, and large enterprises, Zoho Vault is a secure password manager for everyone that safely manages passwords and other sensitive information. Zoho Vault secure password manager safely manages your passwords and autofills them across websites and applications.

Company Details


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Awards & Recognition

Zoho Vault won the following awards in the Password Management category

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Zoho Vault Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho Vault.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

3
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho Vault?

0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Feature Ratings

Average 85

Autosave and Autofill

89

Vault for Each User

88

End User Self Serve

88

Credential Management

87

Multi-Factor Authentication (MFA)

86

Access From Multiple Devices

86

Single Sign-On (SSO)

86

Encryption and Decryption

86

Work and Personal

85

Data Tracking and Audit Trail

85

Password Generator

85

Vendor Capability Ratings

Average 81

Ease of Customization

84

Quality of Features

83

Ease of IT Administration

83

Ease of Implementation

82

Business Value Created

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

80

Breadth of Features

80

Vendor Support

79

Availability and Quality of Training

78

Zoho Vault Reviews

Patrick O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Secure Password Management

Likeliness to Recommend

10 /10

What differentiates Zoho Vault from other similar products?

We use Zoho vault to manage our client's passwords to sensitive information and sites. Zoho has an API that we were able to integrate into a password collection system that our client's can submit their credentials, we then get notified that it has been added and set up the organizational structure. When our product analysts need to access the client's account, they do not have access to the password information, but can simply use the SSO to quickly log into the platform.

What is your favorite aspect of this product?

The ability to create user level access. I can set user level permissions where my product analysts can access the account, but are unable to get access to the actual username and password which helps us protect from any unwarranted access, and makes it easy to manage when employees leave or move to different positions. In addition, the encryption aspects are very helpful.

What do you dislike most about this product?

The SSO can be a little tricky to set up when the site utilizes a multiple-page login.

What recommendations would you give to someone considering this product?

We are working with a few thousand accounts that we are managing credentials for, so I would advise that you take some time to plan your organizational strategy. The search functionality is good, but if you are going to use the program to manage a lot of passwords, take some time to determine the best solution for your organization to organize your passwords.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Kalpana A.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

User Friendly Password Manager

Likeliness to Recommend

8 /10

What differentiates Zoho Vault from other similar products?

Cost-effective product with great features

What is your favorite aspect of this product?

Chrome extension for easy and quick access

What do you dislike most about this product?

Permission sharing is a bit complicated

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Alberto S.

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use!

Likeliness to Recommend

9 /10

What differentiates Zoho Vault from other similar products?

Zoho's interface is very friendly. Options and settings are pretty clear and precise. You can easily navigate each section. I consider it one of the best tools to administer and protect passwords. I really like that you can organize the passwords in folders to get a more structured approach. The integration to Microsoft services is really simple and without any expert assistance required. The dashboards are also very interesting, as you can manage all your security features there and take quick actions if something goes outside your targets. It also has a very solid audit trail that tracks all the transactions related to secure passwords.

What is your favorite aspect of this product?

It is very easy to use and to integrate with products.

What do you dislike most about this product?

I cannot think of something that I dislike.

What recommendations would you give to someone considering this product?

I think you should really consider this product. It is very powerful and has been progressing a lot since it was created. Zoho team continuously makes it evolve, collaborating with the increase in your security posture regarding password management.

Pros

  • Performance Enhancing
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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