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Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Zoom Workplace
9.0 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

95 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

0% Negative
1% Neutral
99% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Feature Ratings

Average 86

Mobility

89

Communications

88

Web & Desktop Conferencing

88

Call Management

87

Audio Transcription

86

Secure Access

85

Presence IM

85

Continuous UCC

84

Centralized Management Portal

84

Session Border Controller

83

Third-Party Integration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

89

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of IT Administration

85

Product Strategy and Rate of Improvement

85

Availability and Quality of Training

84

Ease of Customization

84

Vendor Support

84

Ease of Data Integration

83

Breadth of Features

82

Zoom Workplace Reviews

Camila W.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Making collaboration easier

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.

What is your favorite aspect of this product?

One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.

What do you dislike most about this product?

No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that’s due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.

What recommendations would you give to someone considering this product?

I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Client Friendly Policies

Loise K.

  • Role: Industry Specific Role
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

A Very Capable Unified Communications Solution

Likeliness to Recommend

10 /10

What differentiates Zoom Workplace from other similar products?

I think what makes Zoom Phone unique is that it's an all round business solution. By this I mean it takes care of video, virtual meeting, and phone needs of the business

What is your favorite aspect of this product?

First, Zoom Phone very affordable. The software makes holding virtual meetings easy. It's a great business communication software considering it's capabilities as a phone and chat features.

What do you dislike most about this product?

Zoom Phone offers the best or nothing. No dislikes

What recommendations would you give to someone considering this product?

For business unified communications, Zoom Phone is the real deal. It's affordable and offers more features than most it's competitors

Pros

  • Helps Innovate
  • Enables Productivity
  • Inspires Innovation
  • Caring

Sophie C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom meeting over the phone

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.

What is your favorite aspect of this product?

Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.

What do you dislike most about this product?

I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.

What recommendations would you give to someone considering this product?

As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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