What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kelvin M.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: Initial Implementation
Submitted Oct 2024
Best audio and video conferencing Easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
Has accessible interface
What is your favorite aspect of this product?
Noise cancellation. AI companion Breakout rooms
What do you dislike most about this product?
the feeling of constant self-awareness and potential appearance anxiety
What recommendations would you give to someone considering this product?
I would recommend primarily on those who working with clients out of the organisation
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Sande M.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Oct 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
1. High-Quality Video and Audio: Up to 4K resolution, low latency. 2. Scalability: Support for up to 1,000 participants. 3. Ease of Use: Simple, intuitive interface. 4. Cross-Platform Compatibility: Accessible on desktop, mobile, tablet.
What is your favorite aspect of this product?
1. Evaluate video quality and scalability needs. 2. Assess security requirements. 3. Consider integrations with existing tools. 4. Compare pricing plans. 5. Pilot test with a small team.
What recommendations would you give to someone considering this product?
Microsoft Teams: Similar collaboration features, but Zoom offers more customizable meetings. - Cisco Webex: Similar enterprise features, but Zoom provides more intuitive interface.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Abhishek J.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Good Meeting product but needs improvement
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom differentiates itself through its simplicity, reliability, and ease of use for both small and large meetings. Its standout features include breakout rooms, HD video quality, and seamless screen-sharing, making it ideal for virtual collaboration. Unlike some competitors, Zoom offers flexible plans for various business sizes, supports large-scale webinars, and has integrations with numerous third-party applications. The platform is also highly scalable, offering tools for virtual events, hybrid workplaces, and remote learning, catering to a wide range of users from individuals to enterprises.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its ease of use and reliable video quality, even in large meetings or webinars. The platform's breakout rooms are particularly useful for fostering small group discussions within larger meetings, which is great for workshops or education. Zoom’s broad range of features, from screen sharing to virtual backgrounds and polls, makes it versatile for different industries. Its scalability—from personal use to enterprise-level events—combined with solid customer support, sets it apart from many other video conferencing tools.
What do you dislike most about this product?
The primary drawback of Zoom is its limited default security, as end-to-end encryption isn't automatically enabled for all meetings, raising concerns for those handling sensitive information. Additionally, managing multiple features such as breakout rooms and screen sharing can sometimes be clunky during larger meetings. While it offers many integrations, navigating them can be confusing without clear guidance. Also, the frequent updates and occasional bugs can disrupt the user experience, especially when important features change unexpectedly.
What recommendations would you give to someone considering this product?
Zoom is ideal for businesses, educators, and individuals looking for a reliable video conferencing platform. It excels at hosting meetings of all sizes, with breakout rooms and screen-sharing options for enhanced collaboration. Its ease of use and wide array of features make it suitable for virtual events, webinars, and online education. However, if you're working with sensitive data, be sure to explore Zoom's security settings to ensure you're leveraging its encryption features, and consider alternatives if stronger default security is a priority. If you already have Microsoft suite, then you can live without Zoom
Pros
- Helps Innovate
- Unique Features
- Inspires Innovation
- Continually Improving Product
Cons
- Less Effective Service
