What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sejal K.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Zoom : A Virtual Classroom Review
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's easy to use and easy to navigate even at low bandwidth. It integrates well with educational tools, streamlining workflows and enhancing efficiency.
What is your favorite aspect of this product?
It allows one to attend live classes, virtual classrooms and online office hours. The tools for sharing and annotating content come handy while teaching the concepts and capturing student's interest.
What do you dislike most about this product?
The worst drawback for many students is handling large classes, especially within the range of internet connection due to technical issues or disruptive actions.
What recommendations would you give to someone considering this product?
Higher audio and video so that there is effective participation in the process to keep learners engaged. Improved host controls to help manage and control disruptive classes and bad students effectively in large classes. More advanced capabilities in conducting virtual classes that allow conducting experiments to allow active participation.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nicky R.
- Role: Information Technology
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2024
Seamless Zoom makes me more productive.
Likeliness to Recommend
What differentiates Zoom from other similar products?
For me , it is how popular it is among fellow professionals and its scalability, in terms of being usable in a variety of situations. I use Zoom not just on my laptop but on my mobile device as well without major disparity in quality. It doesn't matter the number of participants present in a video conference session, Zoom simply just works.
What is your favorite aspect of this product?
Am in love with Zooms integration with my personal calendar and preferred appointment scheduling software - Calendly. Courtesy of this integration, I have been able to streamline my scheduled appointments with Zoom, making it convenient for me to turn scheduled face to face meetings into a video conference call in seconds.
What do you dislike most about this product?
Perhaps, I can mention its high consumption of bandwidth especially on mobile devices. However, this doesn't matter because Zoom meets the expectation of I and my teammates.
What recommendations would you give to someone considering this product?
Zoom's reliability in most situations makes it the video meeting software I will recommend to any professional and business team. It simply gets the work done.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Miriam S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Best tool for team chat
Likeliness to Recommend
What differentiates Zoom from other similar products?
Considering they were the early adoptor for meeting calls and phone call, they have alot of functionality improved, right from stablility in call to sharing the screen
What is your favorite aspect of this product?
My favourite aspect is to add our company in the background of the call
What do you dislike most about this product?
I do not dislike anything because it does best job for me
What recommendations would you give to someone considering this product?
My recommendation would be that irrespective of which tool you are using, zoom enterpise you should have 4-5 licenses for client calls and team calls
Pros
- Caring
- Respectful
- Saves Time
- Efficient Service
