What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Srujan E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Great product for internal meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom meetings have different kind of approach from all of the rest features like maintenance of end to end encryption and recoding of the meetings with high quality and the cloud is also supportive
What is your favorite aspect of this product?
In the live meeting we get the captions easy to note main points and also different backgrounds which enhances the meeting
What do you dislike most about this product?
Sometimes if even the connection is good the meeting get disturbed
What recommendations would you give to someone considering this product?
It's a great product for the internal organisation connection with so many features and easy user interface
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Lara C.
- Role: Operations
- Industry: Agriculture
- Involvement: End User of Application
Submitted Oct 2024
Good product with some points for improvement
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's more intuitive to use
What is your favorite aspect of this product?
The UI clean and easy to learn
What do you dislike most about this product?
I think could have more integrations with other apps
What recommendations would you give to someone considering this product?
It's easy to learn how to use, and the UI is clean and objetive
Pros
- Effective Service
- Respectful
- Continually Improving Product
- Trustworthy
Lydia W.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Oct 2024
Gong is overrated, we went simple and it works
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's ubiquity and feature scope
What is your favorite aspect of this product?
easy to use and the call recording is very inexpensive.
What do you dislike most about this product?
Honestly nothing--it works well.
What recommendations would you give to someone considering this product?
Skip Gong--it's costly and can't take the place of human interaction. I review the basic calls recorded in zoom and have seen a bigger lift in team performance in 6 months vs using gong for years.
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable
