What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Hussain K.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Good online collaboration platform zoom.
Likeliness to Recommend
What differentiates Zoom from other similar products?
One video, chat and webinar platform.
What is your favorite aspect of this product?
Updates boost mobile app speed and participation. Better recording and playback.
What do you dislike most about this product?
Users report periodic program issues.
What recommendations would you give to someone considering this product?
Professionals like adaptable tools.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Kasan P.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
"Excellent for video calls, yet the free version."
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is favored for video meetings over Google Meet and Microsoft Teams. In comparison to Meet, it appears more refined and cohesive; nonetheless, it lacks the integration with work tools that Teams offers. The free version of Zoom may impose restrictions during extended calls; nonetheless, its video quality typically surpasses that of most alternatives.
What is your favorite aspect of this product?
I appreciate how Inviting individuals to participate via Zoom is straightforward; simply send them a link. The audio and video quality remains rather stable, even in big assemblies. Breakout rooms are transformative for talks, and the screen-sharing functionality is amazing. The sessions now feel more secure due to the implementation of enhanced security measures. The virtual backgrounds and filters are a valuable enhancement, especially if you prefer not to see your cluttered workstation.
What do you dislike most about this product?
The 40 Minute restriction on the complimentary edition is exceedingly exasperating, particularly during a conference. Moreover, it refreshes excessively, which can be inconvenient when preparing to initiate a call. Zoom consumes substantial RAM, resulting in occasional slowdown on my machine after prolonged calls. We have all experienced the uncomfortable "you're on mute" incidents—one wishes for a more effective means to prevent such occurrences!
What recommendations would you give to someone considering this product?
Zoom is an excellent platform for professional meetings and huge assemblies due to its reliability and ease of use. However, for brief or informal calls, the free version may be cumbersome due to its time constraints. Google Meet may be more suitable for brief, informal encounters. Zoom is ideal if one is prepared to upgrade; however, the free version is accompanied by several frustrating constraints.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Sachidanand j.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
Zoom powerful virtual meeting tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Delivers reliable video calls and screen sharing capabilities. Clean interface makes it accessible for all skill levels.
What is your favorite aspect of this product?
Introduces new webinar management tools and improved scheduling features.
What do you dislike most about this product?
Limited customization options for meeting layouts.
What recommendations would you give to someone considering this product?
Detailed reporting aids in tracking engagement and performance.
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Caring
