What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Grisell V.
- Role: Consultant
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2024
Best meeting app, but expensive
Likeliness to Recommend
What differentiates Zoom from other similar products?
The whiteboard is very useful and easy to use, also the capability of seeing participant's faces while you are sharing your screen
What is your favorite aspect of this product?
The whiteboard
What do you dislike most about this product?
The price, although is a good app, I could find some other ways to replace their functions, so I don't think the price is fair, it could be a bit more affordable
What recommendations would you give to someone considering this product?
Start with the free version, is good and helps to know how Zoom works, the only problem is that you will have only 40 minutes for session, after the time has passed you will need to start a new meeting
Pros
- Reliable
- Enables Productivity
- Unique Features
- Transparent
Cons
- Inhibits Innovation
- Slower Product Innovation
Ricardo Alberto M.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2024
Graet fot video calls and teaching
Likeliness to Recommend
What differentiates Zoom from other similar products?
Video conferencing is great. Whiteboard is great for teaching
What is your favorite aspect of this product?
Whiteboard
What do you dislike most about this product?
It's difficult to integrate date for example get data to fill a survey
What recommendations would you give to someone considering this product?
Of it's just for video conferencing it's great, but if need integration with other software check other options
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Sayyam S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
great way to connect with clients in remote areas
Likeliness to Recommend
What differentiates Zoom from other similar products?
The interface of Zoom is very easy to use, so even people who are not very good with computers can do it. It requires little setup and allows users to join meetings with just a few clicks, which helps to its broad appeal.
What is your favorite aspect of this product?
Breakout rooms allow big groups to split into smaller teams for focused talks or activities, making meetings and events more effective. This is very helpful in workplace meetings where different groups need to work on separate tasks.
What do you dislike most about this product?
. The 40-minute time limit for group meetings on Zoom’s free plan can be hard especially for small teams or instructors who rely on the platform for longer sessions. Once the time is up, the conference automatically ends, which can disturb on going discussions or activities.
What recommendations would you give to someone considering this product?
Zoom is wonderful for small team meetings, webinars, and large conferences, but you need to decide if the free version is enough.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
