What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Roohi M.
- Role: Consultant
- Industry: Media
- Involvement: End User of Application
Submitted Nov 2021
No connectivity issues so far.
Likeliness to Recommend
What differentiates Zoom from other similar products?
I have not faced connectivity issues with zoom so far.
What is your favorite aspect of this product?
I like screen sharing and white board option the most.
What do you dislike most about this product?
Sometimes I face noise in audio.
What recommendations would you give to someone considering this product?
Best video conferencing application, I have used so far. Indeed one should buy without giving a second thought to it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Pierre R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Video chat service.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is virtuous allowing the meeting organizer to create smaller meeting rooms and enable much needed security settings such as a waiting room.
What is your favorite aspect of this product?
I like Zoom works properly on all devices efficiently, be it PC, Mac, mobile or tablet, it allows options such as: such as screen sharing, file sharing, live chat, whiteboard, among others, it also makes it easier for the host to manage the meeting according to your choice, providing many control options.
What do you dislike most about this product?
With Zoom, if you do not purchase a premium account, you will not be able to schedule a meeting of more than 40 minutes.
What recommendations would you give to someone considering this product?
I recommend Zoom to integrate third-party teleconferencing service, to create a personal meeting ID, URL name, and share with participants to schedule meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sandeep k.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2021
Great online video communicating tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is exceptionally easy to understand and It's being used across the entire association. During this pandemic, circumstance Zoom permitted us to associate with our friends, colleagues, and mates worldwide with no issue, which permitted us to zero in on the work with next to no difficulty. The quality of its application and software is truly astounding and it's exceptionally simple to use and the nature of the Video and Audio is quite acceptable.
What is your favorite aspect of this product?
Consistent video conferencing. Choices to make various breakout rooms to have various meetings of individuals. Amazing visiting choices are accessible. Simple to take up the control as host or to make somebody co-host. Smooth screen sharing component alongside explaining the choice. Most ideal way of directing a meeting or online classes. The number of individuals to join at an at onceonce.
What do you dislike most about this product?
There are a few restrictions on the best way to share a screen. I need to have the option to share numerous reports and still see everything on the visitors' screens. You need to pick either a force point or check out the crowd in case you are a watcher.
What recommendations would you give to someone considering this product?
Zoom is an astounding application most assuredly, it is not difficult to access, and recording with the sound record is probably the best component. It is great to perceive how Zoom has been improving and offered help universally during the pandemic circumstance. It has assisted a huge number of individuals worldwide to telecommute easilyeasily.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
