Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Nina R.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

A classic for conferences is Zoom

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I would compare Zoom, with other platforms of the same nature Cisco Webex, it is a video conferencing app that has been on the market for a long time, it offers a very good free version that is worth reviewing, especially since it has expanded the functions of the premium version from 50 to 100 participants.

What is your favorite aspect of this product?

It is a free application that has a series of payment plans that extend its functionalities. In general terms, it works as a streaming platform supported by the cloud that allows real-time video calls, where the main difference lies in the fact that Zoom allows you to save the conferences or conversations that take place in it.

What do you dislike most about this product?

Sometimes the Internet goes down, interrupting online meetings without warning, in whole or in part: It also happens that software programs have difficulties or someone may experience technical problems with their laptop.

What recommendations would you give to someone considering this product?

You must allocate a budget for hiring the tool, in case you choose a payment option. Today more than ever, they are a worthwhile investment for organizations of all sizes, especially as remote working around the world is practically becoming a business law that they cannot ignore.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

Richy S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Meetings and business with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom differs by its functions that are far above any other similar program. Anything you can do in a video call, Zoom allows it, you can use your camera, change your background, place the cameras of the guests as if you were giving a conference, you can share screen and even place videos without audio problems, you can communicate by chat in case of not having a microphone, you can use whiteboards and their tools to point out. Everything that can be done in Zoom is incredible, you can even have a third person in charge so that together with you they are offering help to people during meetings.

What is your favorite aspect of this product?

I like the option of being able to create work groups and distribute them in rooms, I find it very helpful to devise plans or to make proposals. With this function we should not expect that we are all present in an office, but thanks to the virtuality that Zoom offers we can live the experience of planning as a team while maintaining social distancing, but without losing communication since we can write, share a screen or use the microphone, in this way collaborative work is done efficiently from our homes.

What do you dislike most about this product?

As a disadvantage, it seems to me that the screen sharing function could be improved, especially when we want to view video from some internet platforms. Although it is usually very good, sometimes I have problems with the audio or with the quality of the video, perhaps it is internet problems, however, I have good internet and this has happened to me even when I want to share music through the screen sharing function .

What recommendations would you give to someone considering this product?

I recommend the use of Zoom, since the truth is that it is not complicated to use, it only requires practice to know and locate all the functions, otherwise it offers a quality service that gives you a pleasant and satisfactory experience when scheduling meetings. In addition, you don't have to create meeting links all the time, you can save your link so that your friends or co-workers can enter your meetings easily.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sindhura R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

Amazing Video And Audio Conference Tool

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom has developed its software in a very intuitive way. Any new user using zoom doesn't need to struggle with how to use it. The first call itself, we can be like a pro user of Zoom. In the last two years, we never had downtime, that's the best part I love about Zoom.

What is your favorite aspect of this product?

I love many features in Zoom, but the most favourite ones are Starring important messages, Awesome easy-to-use interface, Drive mode and many other

What do you dislike most about this product?

I don't have any dislikes as such. But I observed one thing, somehow zoom consumes a little more bandwidth. But I don't think that's an issue in the current 5G world.

What recommendations would you give to someone considering this product?

Any organizations that need to communicate better, have seamless meetings with the team members, Online Demos, Recordings, Whiteboards I would say Zoom is the best choice out there in the market. During Covid Zoom has really made its way in most of the enterprise companies. That's because of how easy it is to purchase a license and also it's cost-effective.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019