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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Cha Y.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2021

Easy and Practical with Zoom

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

What I consider the most that makes Zoom unique is that you can change your background. The program already offers some funds that I think are ideal for having business meetings. Video calls using Zoom are easier to make no matter where you make them and it also gives you a very good quality connection, you can see people through their cameras and there are not many resolution problems. Generally, the audio is also quite stable, it does not present interference and it is heard quite clean of external noises that could interfere with communications while you are in a meeting.

What is your favorite aspect of this product?

My favorite function of Zoom is that you can record the meetings, without a doubt I find this very helpful to keep records of everything that is spoken in a meeting and it is essential when it comes to completing work. Sometimes in meetings many things are said that due to the speed of the moment cannot be recorded, but with the option to record the call, you have access to the video whenever you want because you can download it to your computer and if necessary you can also send it through a download link, I find this function very useful.

What do you dislike most about this product?

The only disadvantage that I find is that it can be confusing to use all its functions if you have not had access to programs of this style before. Zoom has many functions for making video calls, but it does not have much didactic material that gives you clarity when using all the functions, so it takes a lot of practice to master it.

What recommendations would you give to someone considering this product?

Zoom is very efficient in its work, I think you have to use it to be able to see everything it offers, that is why I openly recommend it to my friends and family, since it is very helpful and also its premium version is not so expensive Compared to everything it offers, it has undoubtedly been designed to work in schools, at home or in your office, so its adaptability is amazing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Swarupa K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

The best communication s/w for professionals

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The best part of Zoom meeting application is, we can communicate even in the low bandwidth internet connection. It has features like easy to add/invite, record, share and sending messages or transferring files It supports all environment and has trail version also support for meeting of 20+ invitees One of best and easy to use for non technical people's

What is your favorite aspect of this product?

Screenshare in less network connection Inviting others in the same network Quality of recordings, controls Easy to use

What do you dislike most about this product?

Nothing to say dislike about this. Only thing is, it should save the recording in cloud life time with limited allocated space.

What recommendations would you give to someone considering this product?

I strongly recommend this software for meetings of personal or professional and individual or group

Pros

  • Continually Improving Product
  • Enables Productivity
  • Saves Time
  • Includes Product Enhancements

Camilo P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Lectures with zoom

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The first serious logical comparison with Skype is a classic comparison, but both are easy to use, versatile and with many free options.

What is your favorite aspect of this product?

You will get your team to participate and feel integrated at all times. Smart video conferencing has many benefits, time optimization is one of them. Similarly, by not having to deal with technological barriers, you will be able to express your ideas easily through Zoom. Accelerate decision-making and solve problems in half the time.

What do you dislike most about this product?

Video conferencing can make eye contact more difficult to establish as you have to balance your time between looking at the screen and looking at the camera.

What recommendations would you give to someone considering this product?

It is interesting to note that most magnetic stripe readers made these days are capable of reading two stripes of information. And that is why merchants who have older magstripe readers may feel the need to upgrade or completely replace their magstripe reader so that they can also read the third stripe, which contains classified information about the cardholder. .

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Saves Time

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