What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Md. Sajjad H.
- Role: Student Academic
- Industry: Agriculture
- Involvement: End User of Application
Submitted Sep 2021
Zoom- the best audio and video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom interface and ease of use is better than google meet.
What is your favorite aspect of this product?
Zoom interface is very appealing to me. It is very use to operate zoom features. Smooth audio and video conferencing is one of the best attracting parts for me. Screen sharing option is very useful for me.
What do you dislike most about this product?
Limited 40 minutes free version for audio and video conferencing is a disappointing fact for me.
What recommendations would you give to someone considering this product?
II can recommend zoom to anyone confidently for using it for audio and video conferencing. Zoom has enhanced my productivity and saved time, energy and money through virtual presence in working place.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Jeremy B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Interactive and unified communications.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a platform that is consolidated to allow its use on: Windows, Mac, mobile devices, in conference space from anywhere, collaboration between participants is fluid and easy to use, it is advantageous for recording in the cloud and maintaining the documentation and information up to date
What is your favorite aspect of this product?
I like it because it makes work easier through the following features for: screen sharing, chat function, camera and audio control, virtual backgrounds, meeting recording capabilities, unlimited chat time, portrait and gallery views and URL codes easy invitation.
What do you dislike most about this product?
Zoom is effective has the ability and advantage to plan and bring together 500 people at a time in a call, without setbacks or disturbances.
What recommendations would you give to someone considering this product?
I recommend Zoom for screen sharing and meeting with various workgroups and showing the rest of the participants what is happening on the screen.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mukudzeishe D.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2021
Perfect video meeting solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
High security, the use of breakout rooms and the ability to choose a licence that dictates the maximum number of participants the organisation needs
What is your favorite aspect of this product?
The breakout rooms
What do you dislike most about this product?
Interference if you are sharing one licence where other members of the organisations use same Zoom Calendar to schedule meetings.
What recommendations would you give to someone considering this product?
A perfect meeting solution with high security and multiple functions at a low cost. Consider it for video meeting convenience.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
