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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Bryan H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Staying Connected with Streamlined Video Calls

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

When people think of video calls, they think of Zoom — and there's a reason for that. While video calls on other platforms can be fair, Zoom calls have been very smooth for our team. It's professional and personal at the same time and they offer great support for businesses.

What is your favorite aspect of this product?

Video calls with vendors work perfectly. Being able to send invite links to a platform people are familiar with is great for our team. It's enjoyable to use and video quality is always solid for us.

What do you dislike most about this product?

I think the UI could be more innovative design-wise, but I also enjoy the simplicity of the platform. However, this is merely personal preference. Overall, the platform still looks great and does exactly what it needs to do.

What recommendations would you give to someone considering this product?

If you need a platform that handles video conferencing with ease, consider Zoom. It does exactly what it advertises and we've never had any issues connecting with external vendors or scheduling business meetings. Perfect for any remote team.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Abhinav Ranganath P.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Best and low-cost software to collaborate online

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The major reason Zoom distinguishes itself out from its competitors is because it does not require any special software, and its maintenance and administration costs are likewise free or low.

What is your favorite aspect of this product?

I've found Zoom to be the most engaging and user-friendly video conferencing and chat software I've come across. Most calendar applications integrate with Zoom, making it simple to plan meetings with customers and invite others to screen sharing sessions. We utilise it throughout the company. Internally, we use Zoom for chat, and we adore the client Zoom app and all of its features. You may highlight critical messages and search for past conversions by just inputting a keyword. Plus, bonus points for the GIF collection. Finally, meeting auto-recording is really handy.

What do you dislike most about this product?

The only thing I dislike about Zoom is that, during conferences, Zoom is not always stable. Even if your connection is fine, it can occasionally disconnect you, and this gets worse while screen sharing or presenting, with a significant reduction in quality.

What recommendations would you give to someone considering this product?

Video conferencing that runs seamlessly, Various breakout rooms can be created to accommodate multiple groups of people and several excellent chatting options. It's simple to take over as host or appoint a co-host. Screen sharing is seamless. We can effectively run a meeting or online lessons. The amount of individuals that may join at one time is incredible. If you want the best video conferencing software at free to low cost go for Zoom.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sarolta K.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

The video conference program of our generation

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Virtual are popular features.

What is your favorite aspect of this product?

This product works well with 100+ person video meetings.

What do you dislike most about this product?

The virtual background alwasy cut my head in a half.

What recommendations would you give to someone considering this product?

If you have money for better products like Cisco Webex or Microsoft Teams use them. Zoom is just one solution from the many.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

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