What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Information Technology
- Industry: Education
- Involvement: Initial Implementation
Submitted Sep 2021
fast and amazing
Likeliness to Recommend
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Caring
Cons
- Vendor Friendly Policies
Kooi S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
My opinion on the Zoom features
Likeliness to Recommend
What differentiates Zoom from other similar products?
The feature that makes Zoom a unique tool is that it provides high-quality meetings and you can save them to share them with third parties, even if you don't have access to a paid version, and for which anyone can use. With Zoom, there is no need to have more knowledge of technological tools, so using the functions and tools that Zoom brings does not generate any problem to organize meetings from home. It seems to me that it has everything necessary to conduct meetings without this becoming a protocol problem.
What is your favorite aspect of this product?
Of the features that Zoom has, my favorite is the option of being able to connect with many people at the same time and the quality of the video calls continues to be maintained regardless of the number of people connected to the meeting. In the same way, the visualization of people at the same time within a window is also good and the interaction through the chat seems excellent to me, this helps when someone does not have the possibility of using the microphone, in addition you can place label emojis and that way make the meetings dynamic
What do you dislike most about this product?
The meeting experience could be improved as the application is optimized for screen sharing. Normally the screen sharing function is very good and of quality, however, the application is not designed to be optimal on all devices so it begins to present some image and sound failures, of course this is not frequent.
What recommendations would you give to someone considering this product?
The Zoom application is quite useful nowadays, you no longer have to wait to gather a group of people when you want to give some information or when you want to give a talk. Now anyone with a computer or smartphone can use it. My recommendation is that you take into account improving the version for smart devices, it should be optimized both to access the waiting room and to share screen from the phone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Muhammad Waqar A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Zoom Makes Video Conferencing Easier
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very simple in interface with uninterrupted video conferencing. It effectively reduces the cost of communication.
What is your favorite aspect of this product?
Uninterrupted video conferencing with white-board, screen share, file transfer and chats
What do you dislike most about this product?
Members can't record the session
What recommendations would you give to someone considering this product?
Zoom is good choice for fully interactive video-conferencing.
Pros
- Effective Service
- Saves Time
- Fair
- Helps Innovate
