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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

  • Role: Information Technology
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Easy to use, impressive video compression.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ayrton C.

  • Role: Vendor Management
  • Industry: Banking
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

"Powerful videoconferencing software"

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Large gatherings of up to 100 persons are not an issue. Zoom makes scheduling appointments simple and quick. At a glance, you can see if a coworker is zooming in or has an appointment. The main application is as a webinar tool. With numerous hosts, good performance and handling is possible; external hosts can also be nicely integrated. The system's key advantages are performance and availability. Possibility of using registration or tracking systems independently. Zoom is simple to use on both personal and business computers and end devices.

What is your favorite aspect of this product?

Customer meetings as well as huge company meetings can be held without difficulty. All personnel are at the head office because of the epidemic. Because you can readily communicate with your colleagues, Zoom makes day-to-day work much easier. This is a globally applicable concept. Both traditional videoconferencing and digital training approaches are possible. The main advantage is that digital trainings may be extremely clearly mapped and quickly supplemented with group work. It can be accessed via a browser or a downloaded application. Simple, simple, simple. There are two ways to get to it: a web browser or a downloadable app.

What do you dislike most about this product?

It would be useful to be able to categorize contacts. Because Microsoft has its own video conferencing software, establishing a link between the e-mail application and Zoom is obviously not viable. Automatically logging into Zoom after turning on the computer might be handy on sometimes, as you could forget to do so manually. The price-performance ratio decreases with increased license demand or greater features. With US-based solutions, data protection isn't always straightforward to reconcile.

What recommendations would you give to someone considering this product?

I frequently face clients who are unable to follow me on the phone during performance discussions about KPIs because I work in internet marketing account management. I can solve this problem by zooming in and sharing my screen. As a result, I take my clients' hands in mine and show them how to use my browser to display real-time performance indications on their screens using my browser. This idea can be used wherever in the world. It's possible to use both traditional videoconferencing and digital training methods. The fundamental benefit of digital training is that it can be very precisely mapped and immediately augmented with group work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Paras kumar J.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Good quality and overall satisfactory product.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Easy to use and reliable. Includes most of the features that a user want.

What is your favorite aspect of this product?

Its whiteboard feature and recording during a meeting feature was good.

What do you dislike most about this product?

Its mobile features is less as compare to desktop. Not work finely on low internet connectivity. Sometimes the audio was not audible. The meeting goes end suddenly sometimes.

What recommendations would you give to someone considering this product?

Ease to use. Contains many very well features which you want.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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